Compassionate Vet Receptionist — Part-Time

IVC Evidensia; Newbury; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

6.6 weeks’ annual leave

Healthcare Cash Plan

Cycle to Work scheme

Pension scheme

Discounted veterinary care

Green Cars salary sacrifice scheme

Job summary

inspiring vet care is seeking a Veterinary Receptionist for its Donnington Grove Veterinary Group in Newbury. The part-time position involves welcoming clients and their pets, handling bookings, enquiries, and payments, and supporting a collaborative practice team.

The role emphasizes excellent communication, customer service, and proficiency with IT systems to manage administrative tasks in a busy veterinary setting.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with strong focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.
• Confidence using IT systems and managing administrative tasks.

Responsibilities

• Liaise with clients and clinical teams to deliver a high standard of customer care
• Meet and greet clients and their pets
• Book appointments and manage clinician diaries
• Manage telephone and email enquiries
• Take payments for services and products
• Manage cash handling and end-of-day banking processes
• Maintain a clean, safe and welcoming environment for clients and pets

Job description

inspiring vet care is seeking a Veterinary Receptionist for its Donnington Grove Veterinary Group in Newbury. The part-time position involves welcoming clients and their pets, handling bookings, enquiries, and payments, and supporting a collaborative practice team.

The role emphasizes excellent communication, customer service, and proficiency with IT systems to manage administrative tasks in a busy veterinary setting.