Part-Time Veterinary Client Care Coordinator

IVC Evidensia Group; North Devon; Remote; GBP 14,000 - 19,000; Part time

Benefits offered by this job

6.6 weeks holiday

Birthday leave

Maternity/paternity/adoption/sharedPar

Healthcare plan

Cycle to Work

Learning & development

Job summary

inspiring vet care is seeking a friendly Receptionist for a 32-hour-per-week role across its Market Vets site in North Devon. This fixed-term maternity cover focuses on delivering a welcoming client experience while supporting diary management, payments and client communications.

The role emphasizes high standards of service, teamwork, and a patient-focused approach in a two-site mixed practice that cares for a variety of animals, including exotics and orthopaedics.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• The ability to manage multiple tasks effectively in a busy environment.
• A collaborative approach and willingness to support colleagues.
• A proactive attitude, with openness to feedback and learning.

Responsibilities

• Warmly greeting clients and their pets with a friendly, compassionate, and helpful demeanor.
• Efficiently managing the diary to maximize appointment slots, handle online bookings, and address emergencies while maintaining client records in compliance with GDPR.
• Answering busy phone lines, emails, and other client communications.
• Registering clients for the Pet Health Club.
• Processing payments.

Skills

Communication skills

Customer-facing experience

Multitasking

Team player

Proactive attitude

Job description

inspiring vet care is seeking a friendly Receptionist for a 32-hour-per-week role across its Market Vets site in North Devon. This fixed-term maternity cover focuses on delivering a welcoming client experience while supporting diary management, payments and client communications.

The role emphasizes high standards of service, teamwork, and a patient-focused approach in a two-site mixed practice that cares for a variety of animals, including exotics and orthopaedics.