Part-Time Service Admin Assistant — Compassionate & Flexible (20h)

Acacia Family Support; Sutton Coldfield; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Flexible working

Family-friendly working

36 days leave pro rata

Pension matched 5%

Sick pay & family leave

Training

Office-based role

Support

Job summary

Acacia Family Support is seeking a Service User Administrator to provide compassionate, front-line administrative support for families affected by perinatal mental health challenges. You will ensure a positive, person-centred experience and handle enquiries with care.

The role involves day-to-day administration, maintaining records, and working with staff, practitioners and volunteers. Office-based at our head office in Sutton Coldfield, 20 hours per week over 4 days, with some flexibility on

Qualifications

• First point of contact for families affected by pre and postnatal depression and anxiety.
• Maintain accurate records and respond to enquiries.
• Handle sensitive information with care, professionalism and confidentiality.

Responsibilities

• Provide welcoming administrative support to Acacia’s services.
• Support day-to-day administration and record-keeping.
• Collaborate with colleagues, service users, practitioners and volunteers.

Skills

Communication

Organisational skills

Customer service

Data entry

Tools

Microsoft Office

Records management

Job description

Acacia Family Support is seeking a Service User Administrator to provide compassionate, front-line administrative support for families affected by perinatal mental health challenges. You will ensure a positive, person-centred experience and handle enquiries with care.

The role involves day-to-day administration, maintaining records, and working with staff, practitioners and volunteers. Office-based at our head office in Sutton Coldfield, 20 hours per week over 4 days, with some flexibility on