Service User Administrator

Wmjobs; Sutton Coldfield; On-site; GBP 12,000 - 14,000; Part time

Benefits offered by this job

Flexible working

36 days leave pro rata

Pension match 5%

Enhanced sick pay & family leave

Training

Support

Job summary

Acacia is seeking a Service User Administrator to provide friendly administrative support to our services serving families affected by perinatal mental health.

The role is office-based at our Sutton Coldfield head office, 20 hours per week over four days (9.30am–3pm, with an unpaid lunch break). It is a fixed-term contract for 12 months, subject to funding.

Benefits include flexible working, generous leave, pension contributions, training, and ongoing support.

Responsibilities

• Provide first point of contact for families affected by pre and postnatal depression and anxiety.
• Support day-to-day administration and maintain accurate records.
• Respond to enquiries and coordinate with colleagues to ensure services run smoothly.
• Handle sensitive information with care, professionalism and confidentiality.

Job description

Role: Service User Administrator

Location: Sutton Coldfield – office-based

Hours: Part-time – 20 hours per week over 4 days (9.30am–3pm with unpaid lunch break), including Mondays and Fridays

Salary: £12.71 per hour

Contract: Fixed term for 12 months initially, subject to funding

Benefits:

• Flexible and family-friendly working
• 36 days’ leave pro rata (including bank/public holidays)
• up to 5% matched pension contribution
• enhanced occupational sick pay and family leave
• ongoing training
• and support

Reports to: Administration Manager

What will the role involve?

The Service User Administrator will provide kind, compassionate, and welcoming administrative support to Acacia’s services, acting as the first point of contact for families affected by pre and postnatal depression and anxiety. The postholder will help ensure that every family has a positive, person-centred experience, making people feel heard and understood.

The role will also involve supporting day-to-day administration, maintaining accurate records, responding to enquiries, and working closely with colleagues to help our services run smoothly and effectively. The postholder will work with service users, practitioners, and volunteers, handling sensitive information with care, professionalism, and confidentiality.

This is an office-based role at Acacia’s head office in Sutton Coldfield, working 20 hours per week over 4 days, 9.30am–3pm, including Mondays and Fridays. The other days are to be agreed with the successful applicant.