Service User Administrator

BVSC EDI Group; Sutton Coldfield; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Flexible working

Leave allowance (36 days pro rata)

Pension matching (up to 5%)

Unpaid leave option

Sick pay & family leave

Training & support

Job summary

Acacia Family Support is seeking a Service User Administrator to join our Sutton Coldfield head office. This office-based, part-time role is 20 hours per week over four days, with a 9:30am–3:00pm pattern and a fixed-term initial 12 months, subject to funding.

You will deliver compassionate admin support to families affected by perinatal depression and anxiety, manage records, respond to enquiries, and collaborate with staff and volunteers to keep services running smoothly.

Responsibilities

• Provide kind, compassionate, and welcoming administrative support to Acacia’s services, acting as the first point of contact for families affected by pre and postnatal depression and anxiety.
• Maintain accurate records, respond to enquiries, and work closely with colleagues to help our services run smoothly and effectively.
• Handle sensitive information with care, professionalism, and confidentiality.

Job description

Acacia Family Support. Closing Date: rolling.

Role: Service User Administrator

Location: Sutton Coldfield – office-based

Hours: Part-time – 20 hours per week over 4 days (9.30am–3pm with unpaid lunch break), including Mondays and Fridays

Salary: £12.71 per hour

Contract: Fixed term for 12 months initially, subject to funding

Benefits:

• Flexible and family-friendly working
• 36 days’ leave pro rata (including bank/public holidays)
• up to 5% matched pension contribution
• opportunity to unpaid leave
• enhanced occupational sick pay and family leave
• ongoing training
• and support

Reports to: Administration Manager

What will the role involve?

The Service User Administrator will provide kind, compassionate, and welcoming administrative support to Acacia’s services, acting as the first point of contact for families affected by pre and postnatal depression and anxiety. The postholder will help ensure that every family has a positive, person-centred experience, making people feel heard and understood.

The role will also involve supporting day-to-day administration, maintaining accurate records, responding to enquiries, and working closely with colleagues to help our services run smoothly and effectively. The postholder will work with service users, practitioners, and volunteers, handling sensitive information with care, professionalism, and confidentiality.

This is an office-based role at Acacia’s head office in Sutton Coldfield, working 20 hours per week over 4 days, 9.30am–3pm with unpaid lunch break, including Mondays and Fridays. The other days are to be agreed with the successful applicant.