Compassionate Service Administrator – Family Support (PT)

BVSC EDI Group; Sutton Coldfield; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Flexible working

Leave allowance (36 days pro rata)

Pension matching (up to 5%)

Unpaid leave option

Sick pay & family leave

Training & support

Job summary

Acacia Family Support is seeking a Service User Administrator to join our Sutton Coldfield head office. This office-based, part-time role is 20 hours per week over four days, with a 9:30am–3:00pm pattern and a fixed-term initial 12 months, subject to funding.

You will deliver compassionate admin support to families affected by perinatal depression and anxiety, manage records, respond to enquiries, and collaborate with staff and volunteers to keep services running smoothly.

Responsibilities

• Provide kind, compassionate, and welcoming administrative support to Acacia’s services, acting as the first point of contact for families affected by pre and postnatal depression and anxiety.
• Maintain accurate records, respond to enquiries, and work closely with colleagues to help our services run smoothly and effectively.
• Handle sensitive information with care, professionalism, and confidentiality.

Job description

Acacia Family Support is seeking a Service User Administrator to join our Sutton Coldfield head office. This office-based, part-time role is 20 hours per week over four days, with a 9:30am–3:00pm pattern and a fixed-term initial 12 months, subject to funding.

You will deliver compassionate admin support to families affected by perinatal depression and anxiety, manage records, respond to enquiries, and collaborate with staff and volunteers to keep services running smoothly.