Admin Assistant - 26 hours

British Pregnancy Advisory Service (bpas); Greater London; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Annual leave 34 days

Life assurance

Pension scheme

GP access 24/7

Mental fitness app

Discounts

Family-friendly policies

Job summary

BPAS in London (Richmond Telemed hub) is seeking an experienced Admin Assistant to join a fast-paced team. You will handle telephone queries, process BPAS paperwork, support clients through their episode of care and manage the booking system.

The role is permanent, 26 hours per week across Monday, Tuesday, Thursday and Friday. You will work with colleagues in a caring environment that supports patient wellbeing and clear communication.

Qualifications

• Experience of working in a care environment with patients.
• Proven experience in an office/administration role.
• Excellent communication and a friendly, supportive approach.
• Attention to detail and ability to work as part of a team.
• Knowledge of clerical procedures including checking documentation and reception duties.

Responsibilities

• Answer and direct telephone queries and welcome clients.
• Check and complete BPAS paperwork and ensure documentation is ready.
• Provide information to clients to support informed choices.
• Monitor and update appointment lists using the booking system.
• Provide admin support for safeguarding in the hub.

Skills

Patient interaction

Administrative duties

Communication skills

Team player

Attention to detail

Tools

Booking system

Job description

Are you a strong administrator looking for a new challenge?, We're looking for an experienced administrator to come and join our fast paced team in our Richmond Telemed hub. As an Admin Assistant you will be responsible for completing all administrative & client support tasks within the hub, supporting clients through their episode of care.

• Answer and direct telephone queries, liaising with both internal and external colleagues as necessary, and also welcome clients and escorts to the hub directing them as required.
• Accurately check or complete all necessary BPAS and legal paperwork, ensuring relevant documentation is available for the client's episode of care.
• Provide all information to clients in a supportive and reassuring manner, to ensure informed choices are made at all stages of their care.
• Monitor, edit and amend appointment list using the booking system, informing clients if changes to their appointment become necessary.
• Provide admin support for safeguarding in the hub.
  You will have proven experience of working within an office environment, where you've carried out administration duties. You'll be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

We are also looking for:

• Experience of dealing with patients within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and is an effective team player.
  The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
  This is a permanent role for 26 hours per week to be worked over Monday, Tuesday, Thursday and Friday. More information can be found in the further information section below., 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance