Service Administrator (23782)

Barnardo's; Surrey Heath; On-site; GBP 12,000 - 18,000; Part time

Job summary

Surrey Heath Family Centre is seeking a part-time administrator to support the day-to-day running of a busy office in the Surrey Heath district. You will handle telephone enquiries, greet visitors, manage diaries and event bookings, and assist with preparing audit information and reports.

We are looking for someone with experience in financial administration, invoicing, MS Office (Word, Excel, Teams, Outlook) and basic premises management.

Qualifications

• Experience in financial administration including income and expenditure monitoring and reporting.
• Proficiency with MS Office suite (Word, Excel, Teams, Outlook) and Dynamics 365.
• Experience with premises and facilities management tasks such as visits handling and health & safety support.
• Experience maintaining service user records and booking lists for courses.
• Experience creating marketing materials and promoting service activities.

Responsibilities

• Answer telephone calls and welcome visitors.
• Manage diaries and event bookings.
• Prepare audit information and reports.
• Monitor income and expenditure and process invoices.

Skills

Financial administration

Premises and facilities management

Service user records administration

Marketing and promotions

Diary and event management

Tools

MS Office

Dynamics 365

Job description

Surrey Heath Family Centre are seeking a part-time administrator.

The successful candidate will work as part of our Surrey Family Centre admin team but will be primarily based at Surrey Heath Family Centre.

Surrey Heath Family centre provides holistic family support for young people and families in the Surrey Heath district of Surrey, helping to give children the best start in life. There are a range of services on offer at the centre for families to get the support they need at the earliest opportunity to provide a healthy, nurturing, stable environment for their children including targeted 1:1 family support, facilitation of activity sessions and parenting courses.

We provide support in the following areas:

• Parenting
• Safeguarding
• Early help
• Promoting well-being
• Partnership and signposting

The administrator role will be pivotal in supporting the day to day running of a busy office. Tasks include, but are not limited to, answering telephone calls, welcoming visitors to the service, managing diaries and event bookings, preparing audit information and reports, monitoring income and expenditure and processing invoices.

As well as providing a high level of administration support to the service, we are looking for someone with experience in:

• Financial Administration - Income and expenditure monitoring and reporting; invoice coding and processing.
• Practical skills in MS Office suite of applications: this includes, but not limited to Word, Excel, Teams, Outlook, Dynamics 365.
• Premises and Facilities Management - Responding to visits, telephone calls and emails; assisting Managers with Health & Safety. Although the service is currently using rooms within another service, ultimately the aspiration is to have access to a dedicated premises, and at this time liaise with Properties for any repairs and maintenance to buildings;
• Service User Records Administration - for example maintaining booking lists for parenting courses.
• Marketing and promoting service activities -through the creation of marketing materials such as leaflets, posters, flyers and through social media channels as required.