Compassionate Family Care & Admin Coordinator

Haven House; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

27 days' annual leave

Pension scheme

Free onsite parking

Employee Assistance Programm

Eye care voucher scheme

Cycle to work scheme

Interest free season ticket loan

Job summary

Haven House is seeking an organised, compassionate Family & Administration Support Co-ordinator for a maternity cover of 12 months. The role is the first point of contact for families, combining admin skills with empathy and confident communication during challenging times.

You will support the Care team with data, bookings, referrals and triage, ensuring accurate records. Weekly MDT meetings and Pharmacy Clinic coordination are included.

Qualifications

• Experience with IT systems, databases and Microsoft Office.
• Strong communication and empathy when working with families and professionals.
• Understanding needs of children with complex or additional needs.

Responsibilities

• Acting as a first point of contact for families and professionals, triaging enquiries and ensuring they are passed to the right team promptly.
• Coordinating in-house and community bookings and maintaining accurate records on the Care Database.
• Liaising with families to provide information, reassurance and signposting to relevant services.
• Attending weekly multidisciplinary panel meetings and ensuring referrals are acknowledged and actioned.
• Supporting coordination of the Pharmacy Clinic alongside the Pharmacy Technician (including one Saturday morning per quarter).
• Providing day-to-day administrative support to the Care team, including minute taking and project work.
• Extracting and preparing activity data and supporting audits and reporting.
• Supporting service volunteers and contributing to a smooth-running administrative function.

Skills

Administrative experience

MS Office

IT systems

Communication skills

Empathy

Databases

Tools

Databases

Job description

Haven House is seeking an organised, compassionate Family & Administration Support Co-ordinator for a maternity cover of 12 months. The role is the first point of contact for families, combining admin skills with empathy and confident communication during challenging times.

You will support the Care team with data, bookings, referrals and triage, ensuring accurate records. Weekly MDT meetings and Pharmacy Clinic coordination are included.