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Acacia Family Support; Sutton Coldfield; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Flexible working

Family-friendly working

36 days leave pro rata

Pension matched 5%

Sick pay & family leave

Training

Office-based role

Support

Job summary

Acacia Family Support is seeking a Service User Administrator to provide compassionate, front-line administrative support for families affected by perinatal mental health challenges. You will ensure a positive, person-centred experience and handle enquiries with care.

The role involves day-to-day administration, maintaining records, and working with staff, practitioners and volunteers. Office-based at our head office in Sutton Coldfield, 20 hours per week over 4 days, with some flexibility on

Qualifications

• First point of contact for families affected by pre and postnatal depression and anxiety.
• Maintain accurate records and respond to enquiries.
• Handle sensitive information with care, professionalism and confidentiality.

Responsibilities

• Provide welcoming administrative support to Acacia’s services.
• Support day-to-day administration and record-keeping.
• Collaborate with colleagues, service users, practitioners and volunteers.

Skills

Communication

Organisational skills

Customer service

Data entry

Tools

Microsoft Office

Records management

Job description

Location: Sutton Coldfield – office-based

Hours: Part-time – 20 hours per week over 4 days (9.30am–3pm with unpaid lunch break), including Mondays and Fridays

Salary: £12.71 per hour

Contract: Fixed term for 12 months initially, subject to funding

• Flexible and family-friendly working
• 36 days’ leave pro rata (including bank/public holidays)
• up to 5% matched pension contribution
• enhanced occupational sick pay and family leave
• ongoing training
• and support

Reports to: Administration Manager

What will the role involve?

The Service User Administrator will provide kind, compassionate, and welcoming administrative support to Acacia’s services, acting as the first point of contact for families affected by pre and postnatal depression and anxiety. The postholder will help ensure that every family has a positive, person-centred experience, making people feel heard and understood.

The role will also involve supporting day-to-day administration, maintaining accurate records, responding to enquiries, and working closely with colleagues to help our services run smoothly and effectively. The postholder will work with service users, practitioners, and volunteers, handling sensitive information with care, professionalism, and confidentiality.

This is an office-based role at Acacia’s head office in Sutton Coldfield, working 20 hours per week over 4 days, 9.30am–3pm, including Mondays and Fridays. The other days are to be agreed with the successful applicant.