Part-Time Sales & Lettings Administrator

Henley Charles Estate Agents - Handsworth; Birmingham; On-site; GBP 15,153 - 20,664; Part time

Job summary

Henley Charles Estate Agents - Handsworth is seeking a highly organised Part-Time Sales & Lettings Administrator to provide reliable administrative and operational support to the Sales & Lettings team in Handsworth, Birmingham.

The role offers 15–25 hours per week with a competitive salary dependent on experience. You will handle calls, enquiries, listings, tenancy processes and emergency coordination in a fast-paced, customer-focused environment.

Qualifications

• Experience: Not required

Responsibilities

• Respond to incoming telephone calls, emails, web/portal enquiries and in-person visitors.
• Prepare marketing materials that highlight property key features and selling points.
• Maintain online and shop-floor property listings and ensure accurate property, client and tenant records.
• Support the monitoring of property sales and lettings from offer and acceptance through to move-in, liaising with solicitors, buyers and vendors.
• Process tenancy applications and references, including conducting Right to Rent and AML checks.
• Support the drafting of tenancy agreements and associated lettings paperwork.
• Respond to tenant-reported emergency repairs and maintenance issues, liaising with approved contractors and arranging emergency call-outs where necessary.
• Participate in the out-of-hours emergency contact rota.
• Occasionally holding and monitoring the company emergency mobile phone outside normal office hours.

Job description

Part-Time Sales & Lettings Administrator. Location: Handsworth, Birmingham. JobType: Part-Time, Permanent. Hours: 15–25 hours per week. Salary: Competitive, dependent on experience. We are a busy, growing independent estate agency specialising in residential sales, lettings and property management. Committed to delivering outstanding customer service, we are seeking to appoint a highly organised Sales & Lettings Administrator to provide reliable administrative and operational support to the Sales & Lettings team. This role is an excellent opportunity for a candidate with exceptional customer service skills who thrives in a fast‑paced, customer‑focused environment. Please refer to the attachedJobDescription and Person Specification for full details.

Summary of Key Responsibilities

• Respond to incoming telephone calls, emails, web/portal enquiries and in‑person visitors.
• Prepare marketing materials that highlight property key features and selling points.
• Maintain online and shop‑floor property listings and ensure accurate property, client and tenant records.
• Support the monitoring of property sales and lettings from offer and acceptance through to move‑in, liaising with solicitors, buyers and vendors.
• Process tenancy applications and references, including conducting Right to Rent and AML checks.
• Support the drafting of tenancy agreements and associated lettings paperwork.
• Respond to tenant‑reported emergency repairs and maintenance issues, liaising with approved contractors and arranging emergency call‑outs where necessary.
• Participate in the out‑of‑hours emergency contact rota.
• Occasionally holding and monitoring the company emergency mobile phone outside normal office hours.

What We Offer

• Flexible part-time working hours.
• Competitive salary based on experience.
• Friendly and supportive working environment.
• Opportunity to build a long‑term career within the property sector.

Experience: Not required
Employment: Part-time
Salary: from £12.71 hourly
Starting time: Immediate start!

About Henley Charles Estate Agents - Handsworth

We are a busy, growing independent estate agency specialising in residential sales, lettings and property management. Committed to delivering outstanding customer service.