Part-Time Retail Customer Experience Associate

Mole Valley Farmers; Denbury; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Pension matching

Colleague discount

Free parking

33 days annual leave

Training and development

Career progression

Life Assurance

Employee Assistance

Colleague benefits

Family leave policies

Job summary

Mole Valley Farmers is seeking a friendly Customer Experience Team Member to help customers in-store, provide expert advice, and create a welcoming environment. You will work with the team to support sales targets and ensure every customer leaves with a positive impression.

The role offers part-time hours (7.5 hours/week) with Saturday shifts, and provides opportunities for training, development, and progression within a customer-focused rural business.

Qualifications

• A genuine interest in customer service and retail.
• Strong communication and interpersonal skills.
• Good IT skills and a willingness to learn new systems.
• Ability to work under pressure and manage multiple tasks, GDPR awareness.

Responsibilities

• Delivering friendly, knowledgeable, and solution-focused service.
• Building strong relationships with customers and understanding their needs.
• Promoting current offers and recommending suitable products.
• Supporting the delivery of sales targets and store KPIs.
• Handling customer queries and taking ownership of follow-up.
• Demonstrating strong product knowledge across all departments.
• Promoting our membership scheme and processing transactions accurately.
• Maintaining high standards of store presentation and stock awareness.
• Following health & safety procedures and safe working practices.

Skills

Customer service

Retail experience

Communication skills

IT literacy

Team player

Tools

POS system

Job description

Mole Valley Farmers is seeking a friendly Customer Experience Team Member to help customers in-store, provide expert advice, and create a welcoming environment. You will work with the team to support sales targets and ensure every customer leaves with a positive impression.

The role offers part-time hours (7.5 hours/week) with Saturday shifts, and provides opportunities for training, development, and progression within a customer-focused rural business.