Part-Time Retail Associate: Customer Service & Merchandising

Mole Valley Farmers Limited; Heathfield; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Pension

Staff discount

Free parking

Annual leave

Training opportunities

Career progression

Life Assurance

Employee assistance

Benefits package

Job summary

Mole Valley Farmers Limited in Heathfield is seeking a friendly Retail Assistant to join our team on a fixed-term, part-time basis. This role focuses on delivering exceptional customer service and supporting product availability in a fast-paced store.

You will work 16 hours per week, Fridays and Saturdays, with duties spanning stock handling, merchandising, and cash handling while upholding our values: Customer First, Honest, Committed, Knowledgeable, Courageous and Innovative.

Qualifications

• No previous experience required; full training will be provided.
• Strong retail disciplines and a passion for customer service.
• Good IT skills and ability to manage systems accurately.
• Awareness of Health & Safety and GDPR compliance.
• Excellent communication and interpersonal skills.
• Confident, enthusiastic and approachable attitude.
• Ability to work under pressure and manage multiple priorities.
• Flexible and adaptable to meet the needs of the business.
• Proactive, team-oriented attitude with a focus on customer service.

Responsibilities

• Delivering excellent customer service that is friendly and solution-focused.
• Supporting the store team in maximizing sales through product knowledge.
• Taking ownership of a designated department and driving sales through merchandising.
• Reviewing stock levels and adjusting seasonally to meet customer needs.
• Processing goods inwards and maintaining stock file accuracy.
• Ensuring visual merchandising standards are met and the store is well-presented.
• Becoming proficient in cash handling and following company procedures.
• Working in line with health & safety guidelines and GDPR compliance.

Skills

Customer service

Communication

Interpersonal skills

IT skills

Health & Safety

GDPR compliance

Teamwork

Adaptability

Tools

POS systems

Job description

Mole Valley Farmers Limited in Heathfield is seeking a friendly Retail Assistant to join our team on a fixed-term, part-time basis. This role focuses on delivering exceptional customer service and supporting product availability in a fast-paced store.

You will work 16 hours per week, Fridays and Saturdays, with duties spanning stock handling, merchandising, and cash handling while upholding our values: Customer First, Honest, Committed, Knowledgeable, Courageous and Innovative.