Part Time Receptionist

Crawley Road Medical Centre; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local GP practice in London is looking for a motivated receptionist to join their team. Responsibilities include managing patient flow, handling queries over the phone and in person, and maintaining a tidy reception area. Candidates must have prior experience in a GP setting and proficiency in EMIS Web. Strong communication skills and the ability to work collaboratively are essential for this role.

Qualifications

• Experience in a GP practice is mandatory.
• Must have EMIS Web experience.
• Good written and verbal communication skills are essential.

Responsibilities

• Open/close practice and manage reception.
• Handle patient flow at the reception desk.
• Deal with telephone queries and prescription requests.

Skills

Communication skills

Multi-tasking

Teamwork

Customer service

Education

GCSE grade A to C in English and Maths

Tools

EMIS Web

Job description

We are looking for an enthusiastic and motivated team player who can work as part of our team, as well as being able to work independently within our busy reception area.

We are a 2 Partner GP surgery with over 10,500 registered patients.

Previous experience in a GP practice and use of EMIS Web is mandatory. Your role will include greeting visitors at the reception desk and over the telephone, so a pleasant manner and patience is a must.

The reception is a very busy area, so you need to be able to multi task, whilst remaining calm and have a good sense of humour.

Main duties of the job

• KEY RESPONSIBILITIES:
• To open/close practice
• Room check at the end of the day
• Clinical room stock
• To ensure that all visitors and telephone callers to the practice are greeted professionally and friendly.
• To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries or new patient registration.
• Call/recall of patients on chronic disease/LTC register
• Taking minutes for meetings as when required
• Liaising with MDT team
• Liaising with external contractors
• Making appointments on EMIS Web, submitting triages for patients who are unable to do so
• Dealing with all telephone queries/prescription requests/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
• Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.
• Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.
• To have a thorough knowledge of all practice policies and procedures and adhere to them.
• Ad hoc tasks from PM and or partners

About us

We are a friendly and welcoming team. We have a mixed group of clinicians ranging from, Partners, Salaried GPs, Pharmacist to Nurses. Our Admin team comprises of reception, admin, secretaries and GP assistants.

Job responsibilities

To assist the smooth running of the practice and reception area by carrying out the responsibilities as described in the job overview.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• EMIS Web experience is a MUST.
• GP surgery reception team experience is a MUST.
• Good written and verbal communication skills
• Ability to work unsupervised as well as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.