Part-Time Patient Transport & Information Administrator

Nhs View All Jobs; North Ormsby; Presencial; GBP 18.000 - 24.000; A tiempo parcial

Descripción de la vacante

North East and North Cumbria Integrated Care Board is seeking a motivated Patient Support Administrator to join the Transport Advice and Information Service. You will handle enquiries from patients, carers and GPs, coordinate bookings and transport, and maintain accurate confidential records.

Flexible 0.4 wte role, Thursdays and Fridays with possible additional shifts as needed. Experience in admin, customer care and MS Office is essential.

Formación

• Knowledge of secretarial or administrative procedures and systems, acquired through experience and training to Vocational Level 3 or equivalent.
• Significant experience of dealing with large volumes of the general public.
• Experience in customer care /call centre.
• Considerable general clerical/office experience.
• Use Microsoft Office packages, including E-Mail, Electronic Calendar, Word, Access and Excel.

Responsabilidades

• Handle patient, relative, carer and GP enquiries promptly, professionally and sensitively, protecting patient confidentiality at all times in line with data protection, information governance and service policies.
• Support patients throughout the referral pathway, using TARS and the NHS e-Referral Service until care transfers to the provider.
• Manage patient transport requests, assess eligibility and advise ineligible patients about alternatives or travel-cost support.
• Arrange and coordinate appointments, referral records and patient transport, including out-of-area Extra Contractual Route journeys.
• Respond promptly and professionally to patient, carer, GP and healthcare-professional enquiries, including sensitive or complex calls.
• Maintain accurate and confidential patient information across booking, referral and transport systems, resolving or escalating errors.
• Check and process transport invoices, including responsibility for authorising eligible payments of up to £1,000 per day.
• Manage own workload, often across several tasks and interruptions whilst maintaining quality service
• Prioritise a varied workload, follow policies and procedures, support colleagues and new starters, and contribute to service improvement and data reporting.

Conocimientos

Customer care

Call centre experience

Administrative skills

Microsoft Office

Data handling

Educación

Vocational Level 3 or equivalent

Herramientas

Excel

Access

Word

E-mail

Electronic Calendar

Descripción del empleo

North East and North Cumbria Integrated Care Board is seeking a motivated Patient Support Administrator to join the Transport Advice and Information Service. You will handle enquiries from patients, carers and GPs, coordinate bookings and transport, and maintain accurate confidential records.

Flexible 0.4 wte role, Thursdays and Fridays with possible additional shifts as needed. Experience in admin, customer care and MS Office is essential.