Customer Service Fleet Administrator

Northumbria Healthcare NHS Foundation Trust; Seaton; On-site; GBP 21,000 - 27,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is seeking a proactive administrator to join the Fleet Solutions team, focusing on salary sacrifice schemes. The role involves handling calls and emails from employees and performing routine admin tasks in a busy, office-based environment.

You will receive full training and support, with opportunities to learn on the job. A willingness to learn and good Microsoft Office skills are essential to succeed in this fast-paced team.

Qualifications

• Previous call centre experience desirable but not essential.
• Willing to learn on the job; full training provided.
• Confident handling high volumes of inbound/outbound calls.
• Office-based role with proficiency in Microsoft Office and web-based systems.

Responsibilities

• Handle incoming calls in a high-volume environment.
• Respond to employee queries via email.
• Perform administrative tasks for salary sacrifice schemes.
• Support Fleet Solutions team with daily tasks.

Skills

Call handling

Customer service

Telephone etiquette

Tools

Microsoft Office

Job description

An exciting opportunity has arisen to join the fast paced Fleet Solutions team who manage salary sacrifice schemes.

The successful candidate will be required to work in a fast-paced environment and mainly deal with customer queries via email and on the telephone.

Candidates with previous call centre experience desirable but not essential, as long as the candidate is willing to learn on the job. Full training will be provided.

The successful candidate must be confident in handling both inbound and outbound calls in large volumes on a daily basis.

This is an exciting opportunity to join a commercially focused department within Northumbria Healthcare NHS Foundation Trust.

This is an office based post.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes.

The successful candidate will be required to field incoming calls, manage employee queries via email and also carry out administrative tasks necessary to the schemes that we operate.

The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us.

We have one of the most extensive patient experience programmes of any trust in England.

For further details / informal visits contact: Name: Glen Proudlock Job title: Commercial Team Manager Email address: [e-mail] Telephone number: 03448118228