Administrator

Midlands Partnership NHS Foundation Trust; Hanley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust in Hanley, Stoke-on-Trent, is recruiting Administrators to join the Integrated Care Coordination for Urgent Care service to support patients at home and coordinate MDTs. You will handle calls, manage referrals from GPs and professionals, input data, prepare documentation, and maintain spreadsheets while working across a 7-day, 365-day shift pattern.

You must have excellent communication skills, strong IT ability, and be able to adapt to changing

Qualifications

• Proven administration experience and organizational skills.
• Experience handling referrals via telephone or electronic formats.
• Strong IT skills with data management.
• Ability to work weekends and out of hours.
• Excellent interpersonal and communication skills.

Responsibilities

• Prepare documentation including agendas and minuting meetings.
• Collect and input statistical information and ensure reports on time.
• Make bookings and cancellations (training places, rooms and interpreters).
• Receive, sort and distribute mail, ensuring sensitive information is directed appropriately.
• Validate data from clinical systems and maintain spreadsheets/databases.

Skills

Administration

Data entry

Communication skills

Call handling

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Database input

Job description

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn Our service is expanding and we are offering an exciting opportunity to support Staffordshire and Stoke on Trent Urgent Care needs. We are looking for Administrators to join our Integrated Care Coordination for Urgent Care service based in Hanley, Stoke-on-Trent to provide administration support and receive and action referrals. The primary aim of the Integrated Care Coordination (ICC) for Urgent Care is to be a single point of access to support patients to remain in their own home to prevent unnecessary admission to acute care and to facilitate collaborative Multidisciplinary Team (MDT) management for patients closer to home. You will play an integral part of the team by providing effective and efficient call handling, You should be highly skilled in administration and demonstrate keen self-management skills to enable them to provide an effective and efficient high-quality service. You will provide a varied range of administrative duties and act as a focal point for communication and contribute to achieving key objectives and outcomes of the service. You will be required to cover the 7 day period, 365 days and therefore weekend and out of hours working is required. You will be dealing with referrals from GP's, WMAS, Health Care Professionals, Social Care Practitioners, and other professionals by telephone or other electronic formats and providing non-clinical advice, information and guidance to healthcare professionals and social care practitioners, to deal with all enquiries and communicate effectively on behalf of the Team. Excellent interpersonal and communication skills (both written and verbal) are essential, as is an ability to organise and prioritise your workload and react quickly to changing situations. Strong IT skills are vital so you should evidence your experience of using data basis and Microsoft Outlook, Excel and Word on you application. As part of this role you will be expected to:

• Support with the preparation of all documentation, including agendas, and minuting meetings.
• To collect and input statistical information as required and ensure that reports are delivered within timescales.
• Making bookings and cancellations e.g. training places, rooms and interpreters.
• Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person's attention in a timely manner.
• Validating data from clinical systems to ensure high levels of data quality Contribute to the collection and inputting of data required to support the outcomes for the service, including maintaining of spread sheets/databases where required

Please see attached for the full details of the job description and person specification.