Patient Support Administrator

Nhs View All Jobs; North Ormsby; On-site; GBP 18,000 - 24,000; Part time

Job summary

North East and North Cumbria Integrated Care Board is seeking a motivated Patient Support Administrator to join the Transport Advice and Information Service. You will handle enquiries from patients, carers and GPs, coordinate bookings and transport, and maintain accurate confidential records.

Flexible 0.4 wte role, Thursdays and Fridays with possible additional shifts as needed. Experience in admin, customer care and MS Office is essential.

Qualifications

• Knowledge of secretarial or administrative procedures and systems, acquired through experience and training to Vocational Level 3 or equivalent.
• Significant experience of dealing with large volumes of the general public.
• Experience in customer care /call centre.
• Considerable general clerical/office experience.
• Use Microsoft Office packages, including E-Mail, Electronic Calendar, Word, Access and Excel.

Responsibilities

• Handle patient, relative, carer and GP enquiries promptly, professionally and sensitively, protecting patient confidentiality at all times in line with data protection, information governance and service policies.
• Support patients throughout the referral pathway, using TARS and the NHS e-Referral Service until care transfers to the provider.
• Manage patient transport requests, assess eligibility and advise ineligible patients about alternatives or travel-cost support.
• Arrange and coordinate appointments, referral records and patient transport, including out-of-area Extra Contractual Route journeys.
• Respond promptly and professionally to patient, carer, GP and healthcare-professional enquiries, including sensitive or complex calls.
• Maintain accurate and confidential patient information across booking, referral and transport systems, resolving or escalating errors.
• Check and process transport invoices, including responsibility for authorising eligible payments of up to £1,000 per day.
• Manage own workload, often across several tasks and interruptions whilst maintaining quality service
• Prioritise a varied workload, follow policies and procedures, support colleagues and new starters, and contribute to service improvement and data reporting.

Skills

Customer care

Call centre experience

Administrative skills

Microsoft Office

Data handling

Education

Vocational Level 3 or equivalent

Tools

Excel

Access

Word

E-mail

Electronic Calendar

Job description

Are you passionate about health and social care and looking for a flexible role with room to grow? Join our dedicated team at NENC ICB and help make a real difference in our communities. We welcome forward thinking candidates willing to work flexibly in response to the demands of the team, we are currently looking for an 0.4 wte staff member to work on Thursdays and Fridays although there may be the requirement to work at other times during the week as and when required and in response to the needs of the Service. Main duties of the job Act as a patient support administrator, offering impartial information on hospital providers, waiting times and appointment options.

• Handle patient, relative, carer and GP enquiries promptly, professionally and sensitively, protecting patient confidentiality at all times in line with data protection, information governance and service policies
• Support patients throughout the referral pathway, using TARS and the NHS e-Referral Service until care transfers to the provider.
• Manage patient transport requests, assess eligibility and advise ineligible patients about alternatives or travel-cost support.
• Arrange and coordinate appointments, referral records and patient transport, including out-of-area Extra Contractual Route journeys.
• Respond promptly and professionally to patient, carer, GP and healthcare-professional enquiries, including sensitive or complex calls.
• Maintain accurate and confidential patient information across booking, referral and transport systems, resolving or escalating errors.
• Check and process transport invoices, including responsibility for authorising eligible payments of up to £1,000 per day.
• Manage own workload, often across several tasks and interruptions whilst maintaining quality service
• Prioritise a varied workload, follow policies and procedures, support colleagues and new starters, and contribute to service improvement and data reporting.

We are seeking an enthusiastic and dedicated Patient Support Administrator to join our Transport Advice and Information Service. At North East and North Cumbria Integrated Care Board, we are committed to providing high quality care and support to our community. Job description, We are seeking an enthusiastic and dedicated Patient Support Administrator to join our Transport Advice and Information Service. At North East and North Cumbria Integrated Care Board, we are committed to providing high quality care and support to our community.

• Knowledge of secretarial or administrative procedures and systems, acquired through experience and training to Vocational Level 3 or equivalent.
• Significant experience of dealing with large volumes of the general public.
• Experience in customer care /call centre.
• Considerable general clerical/office experience.
• Use Microsoft Office packages, including E-Mail, Electronic Calendar, Word, Access and Excel.

Skills and Abilities Essential

• Use of Excel and Access databases
• Proven ability to develop new skills and ongoing learning.

Our Integrated Care Board (ICB) is the largest in the country.

The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities. With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers. The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.