Administration Officer

Northumberland, Tyne and Wear NHS Foundation Trust; Newcastle upon Tyne; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

Northumberland, Tyne and Wear NHS Foundation Trust is seeking a full-time Administrative Officer (Band 3) to support our expanding clinical team across North Cumbria. The role offers flexible base locations (Beacon Unit Penrith, Brookside, Wigton, Carleton Carlisle) and a supportive management structure.

The post requires secretarial experience, patient-focused service, excellent communication, and proficiency with the RiO system.

Qualifications

• Secretarial experience within a team.
• Experience in a customer/patient focussed environment.
• Excellent communication and interpersonal skills.
• Good understanding of the RiO system (training will be delivered).
• Good verbal and written communication skills.
• Minute taking for MDT meetings, updating RiO and action plans.

Skills

Secretarial experience

Patient-focused

Communication skills

RiO system

Verbal communication

Written communication

Minute taking

Self-driven

Organised

Driving licence

Tools

RiO system

Microsoft Office

Job description

An opportunity has arisen for a full-time (37.5 hours per week) permanent Band 3 administrator to join our developing team in North Cumbria as a Administrative Officer. This is a county-wide service and therefore the base is flexible which will be discussed at interview (Beacon Unit, Penrith, Brookside Centre, Wigton or Carleton Clinic Carlisle).

We are seeking someone who has an interest in supporting our expanding clinical team, the post holder will need to have experience of working in a similar environment and previous secretarial experience is essential due to the demands of the role.

This post could provide an ideal development opportunity for an existing Band 2 or 3 looking to develop further administrative skills working autonomously within an exciting and developing service. The post will provide training and development opportunities.

Full support will be provided by an experienced Pathway Coordinator/Administration Manager as well as the service leads.

The Post Holder Should Have

• Secretarial experience working within a team.
• Experience in a customer / patient focussed environment.
• Excellent communication and interpersonal skills.
• A good understanding of the RiO system (not essential as full-training will be delivered).
• Good verbal and written communication skills.
• Minute taking skills as attending MDT meetings, updating RiO and action plans is an essential task.
• Ability to be a self-directed, motivated and be able to contribute positively within a team.
• Well organised and structured.
• The post holder will be expected to demonstrate flexibility in the role.
• Desirable: A current driving licence and access to a car - Travel will be necessary for this role around other North Cumbria sites so the post holder must be able to meet the mobility requirements of the role.

The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.

A high level of organisation and excellent communication skills, both written and verbal, along with extensive experience of the Microsoft suite and typing skills are required.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

For further details / informal visits contact: Name: Anne Sherriffs Job title: Administration Manager Email address: [e-mail] Telephone number: 07880054215

Patricia Beckingham, Pathway Coordinator

[e-mail]