Patient Support & Transport Coordinator (Hybrid)

Northumbria Group.; Tees Valley; Hybrid; GBP 20.000 - 26.000; Teilzeit

Benefits dieser Stelle

Competitive salary

Pension scheme

Professional development

Flexible/hybrid working

Lease cars

Home electronics

Cycle to work

Zusammenfassung

North East and North Cumbria Integrated Care Board is seeking a Patient Support Administrator to join the Transport Advice and Information Service. This hybrid, part-time role focuses on Thursdays and Fridays, with flexibility for additional hours as needed to support the service.

You will handle enquiries, coordinate referrals and transport, and maintain accurate, confidential patient information across systems while contributing to service improvements.

Qualifikationen

• Knowledge of secretarial or administrative procedures acquired to Vocational Level 3 or equivalent.
• Experience dealing with large volumes of the general public.
• Experience in customer care / call centre.
• General clerical/office experience.
• Proficient in Microsoft Office packages, including E-Mail, Electronic Calendar, Word, Access and Excel.

Aufgaben

• Act as a patient support administrator, offering impartial information on hospital providers, waiting times and appointment options.
• Handle patient, relative, carer and GP enquiries promptly, professionally and sensitively, protecting patient confidentiality at all times in line with data protection, information governance and service policies
• Support patients throughout the referral pathway, using TARS and the NHS e-Referral Service until care transfers to the provider.
• Manage patient transport requests, assess eligibility and advise ineligible patients about alternatives or travel-cost support.
• Arrange and coordinate appointments, referral records and patient transport, including out-of-area Extra Contractual Route journeys.
• Respond promptly and professionally to patient, carer, GP and healthcare-professional enquiries, including sensitive or complex calls.
• Maintain accurate and confidential patient information across booking, referral and transport systems, resolving or escalating errors.
• Check and process transport invoices, including responsibility for authorising eligible payments of up to £1,000 per day.
• Manage own workload, often across several tasks and interruptions whilst maintaining quality service
• Prioritise a varied workload, follow policies and procedures, support colleagues and new starters, and contribute to service improvement and data reporting.

Kenntnisse

Secretarial procedures

Public-facing experience

Customer care / call centre

General clerical/office experience

Microsoft Office suite

Jobbeschreibung

North East and North Cumbria Integrated Care Board is seeking a Patient Support Administrator to join the Transport Advice and Information Service. This hybrid, part-time role focuses on Thursdays and Fridays, with flexibility for additional hours as needed to support the service.

You will handle enquiries, coordinate referrals and transport, and maintain accurate, confidential patient information across systems while contributing to service improvements.