Patient Services Coordinator

The Coastal Partnership; Great Yarmouth; Presencial; GBP 14.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

5 weeks annual leave

Descripción de la vacante

The Coastal Partnership is seeking a courteous Patient Services Coordinator to welcome patients, answer calls, direct them to the appropriate clinician, and schedule appointments with professionalism and warmth.

You will manage electronic requests, update patient records in the clinical system (SystmOne), handle mail and emails, register new patients, and support general administrative tasks. The role is part-time with specific weekday shifts and 5 weeks' annual leave.

Formación

• Experience in a customer service or administrative role.
• Excellent communication skills, verbal and written.
• Proficiency with computer systems and software.
• Strong organisational skills and attention to detail.
• Ability to multitask and work under pressure in a fast-paced environment.
• Empathic and patient-centred approach to customer service.

Responsabilidades

• Welcome patients and respond to enquiries with warmth and professionalism.
• Answer calls, direct patients to clinicians, and schedule appointments.
• Assist with general administrative tasks to maintain practice efficiency.
• Manage electronic requests, update patient records, and handle email correspondence.
• Register new patients, distribute mail, and maintain patient communication in the clinical system.

Conocimientos

Customer service

Administrative tasks

Communication

Computer literacy

Organisation

Multitasking

Empathy

Confidentiality

Educación

GCSE or equivalent

NVQ Level 2

Herramientas

SystmOne

Microsoft Word

Microsoft Excel

Descripción del empleo

We are seeking a courteous and efficient individual to join our team as a Patient Services Coordinator. In this role, you will play a vital part in ensuring the smooth operation of our medical practice, providing excellent customer service to our patients, and supporting administrative tasks.

Working Hours:

• Tuesday - 12:30pm - 5:30pm
• Thursday - 7:45am - 5:30pm (1-hour break)
• Friday - 7:45am - 6:30pm = (1-hour break)

Main duties of the job

As the first point of contact for our patients, you will warmly welcome them to our practice, ensuring their needs are met promptly and professionally. Duties include answering calls, directing patients to the appropriate clinician, managing appointments, and aiding with general enquiries.

Your responsibilities will extend to various administrative tasks aimed at maintaining the efficiency of our practice. This includes managing electronic requests, updating patient records, handling document workflow, and managing email correspondence. You will also assist in registering new patients, distributing mail, and managing patient communication within our clinical system.

About us

At The Coastal Partnership, were committed to empowering you to achieve your full potential, instilling confidence in your patient care and pride in your outcomes. While we are proud of our CQC good rating, we are constantly evolving to better serve our community. We are seeking individuals who share our vision for delivering high-quality primary care, regardless of where they are in their career journey. Led by our Partners and supported by a strong management team, our partnership operates across seven locations spanning three PCNs. We cater to a diverse range of demographics, from villages to towns and cities. Join us in shaping the future of healthcare delivery.

5 Weeks Annual Leave

Please note that the vacancy may be closed prior to the stated closing date should sufficient applications be received

Job responsibilities

A key aspect of this role is providing exceptional customer service. You will be expected to handle patient complaints with empathy and professionalism, ensuring that all concerns are addressed promptly and appropriately. Additionally, you will keep patients informed about waiting times, test results and any unexpected delays, ensuring they feel informed and valued throughout their interactions without practice.

• Required skills and qualifications:

Previous experience in a customer service or administrative role is desirable.

Excellent communication skills, bother verbal and written.

Proficiency in computer systems and software.

Strong organisational skills and attention to detail.

Ability to multitask and prioritise tasks effectively in a fast-paced environment.

Empathic and patient-centred approach to customer service.

Personal Qualities and Skills

• Good communication skills, in person and over the telephone Possessing sensitivity, tact, and diplomacy Self-motivated with a high degree of personal integrity. An organised approach to work Computer literate Reliable Flexible with an adaptable approach. Ability to work on own initiative. Ability to maintain strict confidentiality. Able to work under pressure Calm and patient manner. Ability to work to deadlines and under pressure. Ability to multitask and prioritise own workload. Time management skills.

Experience

• Experience in a GP Practice or Health Care Organisation Previous reception experience knowledge of clinical databases including SystmOne Ability to use Microsoft Office programs (Word & Excel)

Qualifications

• Education to GCSE level, NVQ level 2 (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.71 an hour- Increase of hourly rate after successful probation period