Patient Services Coordinator — GP Practice

The Methodist Church in Britain; West of England; On-site; GBP 12,000 - 15,000; Full time

Job summary

Portishead Medical Group is seeking a receptionist to be the first point of contact for patients both in person and on the phone. You will book and manage appointments, signpost to the correct service, and handle routine enquiries while maintaining patient records with accuracy.

You will need strong IT skills, a courteous telephone manner, and the ability to work as part of a team and autonomously. DBS check and flexibility to cover outside core hours are required.

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Excellent written and oral communication with good interpersonal skills.
• Strong IT skills.
• Competent in MS Office applications.
• Clear, polite telephone manner.
• Effective time management.
• Problem solving and analytical skills.

Responsibilities

• Act as the first point of contact for patients in person and by telephone.
• Book and manage appointments, including telephone, in-person and e-requests.
• Signpost patients to the correct service.
• Answer incoming calls, transferring them or dealing with callers' requests.
• Handle enquiries and manage queries efficiently.
• Code data onto the clinical IT system and input into patient healthcare records.
• Register new and temporary patients and enter relevant information.
• Direct requests such as SARs, insurance and solicitors' letters and DVLA forms to the administrative team.
• Initiate contact with and respond to patients, team members and external agencies.
• Complete opening and closing procedures in line with the duty rota.
• Maintain the reception area, notice boards and a clean, tidy working area.
• Support clinical and administrative staff with general tasks and photocopying.

Skills

Communication

IT Skills

MS Office

Telephone Manner

Time Management

Problem Solving

Analytical Skills

Education

GCSE level or equivalent

Tools

MS Office

Job description

Portishead Medical Group is seeking a receptionist to be the first point of contact for patients both in person and on the phone. You will book and manage appointments, signpost to the correct service, and handle routine enquiries while maintaining patient records with accuracy.

You will need strong IT skills, a courteous telephone manner, and the ability to work as part of a team and autonomously. DBS check and flexibility to cover outside core hours are required.