Patient Services Coordinator – GP Practice

The Methodist Church in Britain; West of England; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Staff policies

Flexible hours

Staff events

Monthly rewards

Appreciation tokens

Job summary

Downend Health Group is seeking a Patient Assistant to join the Patient Assistant Team. Based across Christchurch and Willow Surgeries, the role focuses on front-of-house patient contact, appointment booking and record updates, with cover for other practice teams when needed.

The role requires GCSE maths and English, strong IT skills, and excellent literacy and communication. You will work 24+ hours per week on a rotating rota between 7.15am and 6.45pm, with flexible hours to cover staffing

Qualifications

• Very good IT skills and a thorough understanding of Microsoft Office.
• High literacy with excellent verbal and written communication.
• Positive customer service mindset.
• Understanding of and adherence to strict confidentiality and clinical governance.
• Attention to detail and accuracy in documentation.
• Ability to pick up different work processes and concepts quickly.

Responsibilities

• Meet, greet and signpost patients; handle registrations and record changes.
• Book, cancel and rebook nurse and clinical appointments.
• Update non-clinical records in EMIS, Docman and AccuRx.
• Assist patients with NHS App and Klinik appointment system.
• Calm patients to prevent escalation and formal complaints.
• Open/close the practice per internal protocols.
• Offer chaperone assistance.
• Triaging appointment requests in Sentiers by clinical priority and saving to EMIS.
• Manage SARS requests, consent letters and IGPR records.
• Administrative tasks: registration workflows, coded records, immunisation workflows, post handling.
• Medical secretary tasks: audio typing, e-referrals, letters, minute taking.
• Cover for short/long-term absence across teams and other duties.

Skills

High literacy and communication

Positive customer service mindset

Attention to detail

Confidentiality and governance

Adaptability and quick learning

Team collaboration

Education

GCSE Maths and English

Tools

Microsoft Office

Job description

Downend Health Group is seeking a Patient Assistant to join the Patient Assistant Team. Based across Christchurch and Willow Surgeries, the role focuses on front-of-house patient contact, appointment booking and record updates, with cover for other practice teams when needed.

The role requires GCSE maths and English, strong IT skills, and excellent literacy and communication. You will work 24+ hours per week on a rotating rota between 7.15am and 6.45pm, with flexible hours to cover staffing