Part-Time Ophthalmology Receptionist — Patient Services

Transformation Unit; Sheffield; Presencial; GBP 23.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

NHS Pension schemes

Flexible working options

Good annual leave

Descripción de la vacante

Sheffield Teaching Hospitals NHS Foundation Trust requires a part-time Receptionist (NHS AfC Band 2) to provide high-quality reception and administrative support across Ophthalmology clinics at Royal Hallamshire Hospital in Sheffield. The role focuses on patient check-in, appointment management and first-line queries.

Applicants should have GCSEs in English and Maths (or equivalent) and an NVQ II in Business/Customer Service/IT, with previous NHS or public-facing office experience preferred.

Formación

• GCSEs in English and Maths (or equivalent).
• NVQ Level II in Business Administration / Customer Service / IT.
• Experience in an office environment and in a public-facing role.

Responsabilidades

• Provide comprehensive reception across Ophthalmology clinics including Main Clinic and Orthoptic reception.
• Check in patients, record attendances and update patient details on the Electronic Patient Record.
• Arrange new and follow-up appointments and record clinical outcomes.
• Deal with patient and staff enquiries by phone, email and in person; handle first-line complaints.

Conocimientos

Data protection

Communication

Organisational skills

Prioritisation

Personal development

Educación

GCSE English & Maths

NVQ Level II in Business Administration / Customer Service / IT

Herramientas

Microsoft Office

Infoflex

PAS

SystmOne

Descripción del empleo

Sheffield Teaching Hospitals NHS Foundation Trust requires a part-time Receptionist (NHS AfC Band 2) to provide high-quality reception and administrative support across Ophthalmology clinics at Royal Hallamshire Hospital in Sheffield. The role focuses on patient check-in, appointment management and first-line queries.

Applicants should have GCSEs in English and Maths (or equivalent) and an NVQ II in Business/Customer Service/IT, with previous NHS or public-facing office experience preferred.