NHS Facilities Receptionist – Patient Services

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 23,000 - 28,000; Part time

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is inviting applications for a Receptionist - Facilities role in our busy facilities service. The post offers both part-time and full-time hours and requires a personable individual who can handle a high-volume customer-facing environment and work across reception desks.

Key duties include handling face-to-face and telephone enquiries, guiding patients and visitors, accessing NHS IT systems, coordinating with Portering and accommodation teams,

Qualifications

• Educated to GCSE standard (or equivalent); 2 GCSE (or equivalent) to include English at grade C/4 or above
• Relevant clerical/receptionist experience in an office environment or healthcare setting
• Experience of data inputting
• Previous experience working with the public
• Previous experience in a front of house service environment Experience of NHS IT systems

Responsibilities

• Respond to face to face or telephone enquiries from patients, visitors and staff.
• Provide directions and further onwards guidance to patient and visitors on the journey whilst on Trust premises.
• Accessing NHS IT systems, to find patient records
• Arranging patient assistance via our Portering services
• Liaising with Trust colleagues
• Supporting our accommodation services with key collections on a daily basis.
• Organise and prioritise individual workload on a daily basis to ensure all deadlines are met and all enquiries (including telephone and email) are acted upon appropriately.
• Provide support for the development and delivery of service improvement working closely with service leads

Skills

Teamwork

Administrative skills

Interpersonal skills

Confidentiality

Microsoft Office

Education

GCSEs

Tools

NHS IT systems

Job description

Sheffield Teaching Hospitals NHS Foundation Trust is inviting applications for a Receptionist - Facilities role in our busy facilities service. The post offers both part-time and full-time hours and requires a personable individual who can handle a high-volume customer-facing environment and work across reception desks.

Key duties include handling face-to-face and telephone enquiries, guiding patients and visitors, accessing NHS IT systems, coordinating with Portering and accommodation teams,