Receptionist

Transformation Unit; Sheffield; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

NHS Pension schemes

Flexible working options

Good annual leave

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust requires a part-time Receptionist (NHS AfC Band 2) to provide high-quality reception and administrative support across Ophthalmology clinics at Royal Hallamshire Hospital in Sheffield. The role focuses on patient check-in, appointment management and first-line queries.

Applicants should have GCSEs in English and Maths (or equivalent) and an NVQ II in Business/Customer Service/IT, with previous NHS or public-facing office experience preferred.

Qualifications

• GCSEs in English and Maths (or equivalent).
• NVQ Level II in Business Administration / Customer Service / IT.
• Experience in an office environment and in a public-facing role.

Responsibilities

• Provide comprehensive reception across Ophthalmology clinics including Main Clinic and Orthoptic reception.
• Check in patients, record attendances and update patient details on the Electronic Patient Record.
• Arrange new and follow-up appointments and record clinical outcomes.
• Deal with patient and staff enquiries by phone, email and in person; handle first-line complaints.

Skills

Data protection

Communication

Organisational skills

Prioritisation

Personal development

Education

GCSE English & Maths

NVQ Level II in Business Administration / Customer Service / IT

Tools

Microsoft Office

Infoflex

PAS

SystmOne

Job description

Main area Receptionist Grade NHS AfC Band 2 Contract Permanent Hours Part time - 15 hours per week (Applicant must be able to work Thursdays and Fridays) Job ref 190-3055-DIR-SP-A

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Royal Hallamshire Hospital Town Sheffield Salary £25,272 PA Salary period Yearly Closing 22/11/2026 23:59 Interview date 01/12/2026

NHS AfC Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

JOB PURPOSE

To serve patients and fellow members of staff and provide the highest standard of reception and administrative services to the Directorate in the following areas:

• Main clinic reception
• Orthoptic clinic reception
• To promote a high level of customer service and support the overall accuracy, efficiency and development of the Directorate in these areas.
• Contribute to the delivery of an efficient and effective administrative service within the ophthalmology service.

DEPARTMENT

Ophthalmology is based at the Royal Hallamshire Hospital and provides a service to patients from Sheffield and across the Country. The Ophthalmology Directorate provides the full range of Ophthalmology specialised services through its sub specialised teams. It delivers more than 100,000 outpatient appointments each year and has up to 36 operating lists per week. It is the only hospital in the area to deliver an Emergency Eye Clinic service. The fundamental goal is to improve the quality of care offered to sight impaired patients so that they can live as productive and independent a life as possible.

Main duties of the job

Main Duties

• Provide a comprehensive reception service across Ophthalmology clinics, including Main Clinic, James West Treatment Centre and Orthoptic reception.
• Check in patients, accurately record attendances and update patient details on the Electronic Patient Record.
• Arrange new and follow-up appointments and record clinical outcomes.
• Deal with patient, staff and external enquiries by telephone, email and in person, including first-line complaints.
• Support patient flow and clinic efficiency by liaising with clinical and administrative teams.
• Manage patient transport arrangements and appointment queries where required.
• Process referrals, correspondence and medical records in line with departmental procedures.
• Maintain patient confidentiality and ensure accurate handling of patient information.
• Provide reception cover across the service and support colleagues as required.
• Assist with training new staff and contribute to the smooth and effective running of the Ophthalmology administrative service.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Person specification

Education and Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT

Experience

• Experience of working within an office environment
• Experience of working in a public facing role.
• Relevant experience within the NHS

Skills and Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Further Training

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Please note that in order to comply with the UK Government’s rules on Skilled Worker sponsorship, any applicants who do not meet the eligibility requirements or concessions on salary thresholds under the Skilled Worker visa will not be eligible to receive sponsorship from the Trust. Please keep this in mind when submitting your application. Further details on these concessions, and who qualifies for them, can be found here .

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.