Receptionist - Facilities

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; Presencial; GBP 23.000 - 28.000; A tiempo parcial

Descripción de la vacante

Sheffield Teaching Hospitals NHS Foundation Trust is inviting applications for a Receptionist - Facilities role in our busy facilities service. The post offers both part-time and full-time hours and requires a personable individual who can handle a high-volume customer-facing environment and work across reception desks.

Key duties include handling face-to-face and telephone enquiries, guiding patients and visitors, accessing NHS IT systems, coordinating with Portering and accommodation teams,

Formación

• Educated to GCSE standard (or equivalent); 2 GCSE (or equivalent) to include English at grade C/4 or above
• Relevant clerical/receptionist experience in an office environment or healthcare setting
• Experience of data inputting
• Previous experience working with the public
• Previous experience in a front of house service environment Experience of NHS IT systems

Responsabilidades

• Respond to face to face or telephone enquiries from patients, visitors and staff.
• Provide directions and further onwards guidance to patient and visitors on the journey whilst on Trust premises.
• Accessing NHS IT systems, to find patient records
• Arranging patient assistance via our Portering services
• Liaising with Trust colleagues
• Supporting our accommodation services with key collections on a daily basis.
• Organise and prioritise individual workload on a daily basis to ensure all deadlines are met and all enquiries (including telephone and email) are acted upon appropriately.
• Provide support for the development and delivery of service improvement working closely with service leads

Conocimientos

Teamwork

Administrative skills

Interpersonal skills

Confidentiality

Microsoft Office

Educación

GCSEs

Herramientas

NHS IT systems

Descripción del empleo

Sheffield Teaching Hospitals NHS Foundation Trust

Receptionist - Facilities

The closing date is 19 November 2026

Sheffield Teaching Hospitals Facilities directorate are looking to appoint part-time and full-time receptionists to join our friendly team.

This position would suit a hardworking, enthusiastic and caring person who likes to work in a busy customer service facing role.

This is an exciting time to join our service, as our main reception desks play a pivotal role in providing a responsive and comprehensive service to both our patients and visitors to the Trust. The service is the first point of contact for dealing with the majority of enquires both face to face and over the phone, so experience of dealing with the general public would be an advantage.

Main duties of the job

The main duties of the post are to respond to face to face or telephone enquiries from patients, visitors and staff.

Provide directions and further onwards guidance to patient and visitors on the journey whilst on Trust premises.

Accessing NHS IT systems, to find patient records

Arranging patient assistance via our Portering services

Liaising with Trust colleagues

Supporting our accommodation services with key collections on a daily basis.

Organise and prioritise individual workload on a daily basis to ensure all deadlines are met and all enquiries (including telephone and email) are acted upon appropriately.

Provide support for the development and delivery of service improvement working closely with service leads

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Person Specification

Qualifications

• Educated to GCSE standard (or equivalent); 2 GCSE (or equivalent) to include English at grade C/4 or above

Experience

• Relevant clerical/receptionist experience in an office environment or healthcare setting
• Experience of data inputting
• Previous experience working with the public
• Previous experience in a front of house service environment Experience of NHS IT systems

Skills

• Ability to work well as part of a team or individually with limited supervision
• Excellent administrative and organisational skills enabling effective management and prioritisation of workloads within an ever-changing environment
• Excellent interpersonal and communication skills
• Understanding of issues surrounding patient confidentiality
• Ability to use Microsoft Office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Teaching Hospitals NHS Foundation Trust

Address

£25,272 a yearpa/ pro rata for part time staff

Contract

Permanent

Working pattern

Part-time

Reference number

190-2055-DIR-SP-A