Part-Time Office & Customer Service Coordinator

AWD online; Sutton Coldfield; On-site; GBP 15,000 - 21,000; Part time

Job summary

AWD online in Sutton Coldfield is seeking an Office Administrator / Customer Service Advisor on a part-time, permanent basis. You will support customers, engineers and day-to-day administration, handling inquiries, scheduling surveys and visits, and keeping records up to date.

The role suits an organised, reliable communicator who can work independently and stay calm when busy. Working hours are Monday, Tuesday and Friday, 9.00am–5.30pm, with occasional holiday cover.

Qualifications

• Organised, reliable and able to manage workload independently.
• Confident and professional on the telephone, with a friendly manner.
• Able to use initiative and manage changing priorities.
• Calm and professional in a busy office environment.
• Good communication skills and attention to detail.
• Comfortable using a computer and everyday office systems.

Responsibilities

• Manage customer enquiries by phone and email with a friendly, professional approach.
• Organise site surveys and engineers’ visits.
• Liaise with engineers and respond to administrative requests.
• Maintain accurate job and client records.
• Raise purchase orders and chase outstanding payments.
• Provide general office administration and holiday cover.

Skills

Organised

Reliable

Independent worker

Communication

Attention to detail

Customer service

Tools

Computer literacy

Job description

AWD online in Sutton Coldfield is seeking an Office Administrator / Customer Service Advisor on a part-time, permanent basis. You will support customers, engineers and day-to-day administration, handling inquiries, scheduling surveys and visits, and keeping records up to date.

The role suits an organised, reliable communicator who can work independently and stay calm when busy. Working hours are Monday, Tuesday and Friday, 9.00am–5.30pm, with occasional holiday cover.