Office Assistant

Affinity People; Birmingham; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

On-site parking

Permanent role

Training program

Supportive team

Résumé du poste

i24 Group in Birmingham is seeking a hands-on Team Leader to run the local branch days, supervise a small team and ensure daily tasks are completed accurately.

You’ll handle in-store customer service, mail handling, returns, order fulfilment, and client queries, while maintaining high standards and adhering to procedures.

This role offers day-to-day variety, on-site parking, and a supportive environment with training to develop leadership skills.

Qualifications

• Experience leading a small team in retail, office, warehouse, or operations.
• Customer-facing experience and attention to detail.
• Excellent written and verbal communication, plus IT and admin skills.

Responsabilités

• Oversee day-to-day running of the Birmingham branch.
• Support and coordinate a small team.
• Ensure work is completed accurately and in line with procedures.
• Oversee mail handling, returns and order fulfilment operations.
• Complete client billing and administrative tasks.
• Deliver excellent customer service to business clients and retail customers.
• Respond to customer and client inquiries by phone, email and in person.
• Help ensure the branch operates safely, efficiently and compliantly.
• Identify problems and suggest improvements.
• Act as a key holder for the branch.
• Collaborate with the UK Operations Manager for day-to-day running.

Connaissances

Team leadership

Customer service

Organisation

Communication

Problem solving

IT skills

Outils

POS systems

Description du poste

About i24 Group

Our client, i24 Group is an international business group operating a range of service businesses across the UK and overseas. Their Birmingham branch is one of their key UK operational hubs, providing mail handling, e-commerce returns processing, order fulfilment, and retail postal and packaging services.

About the Role

This is a varied hands-on team leader role with genuine responsibility and plenty of variety.

You'll help ensure the Birmingham branch operates efficiently, accurately and in line with our procedures. Leading a small team, support customers, communicate with business clients and work closely with the UK Operations Manager to keep everything running smoothly.

This isn't a desk-based role. i24 is looking for someone who enjoys getting involved in the day-to-day operation, leading by example and taking pride in maintaining high standards.

No two days are the same. One day you might be helping customers in store, the next overseeing incoming mail, supporting the team with fulfilment work or resolving a client query. If you enjoy variety and like keeping things organised, you'll fit in well.

Key Responsibilities

• Help oversee the day-to-day running of the Birmingham branch.
• Support and coordinate a small team.
• Ensure work is completed accurately and in accordance with company procedures.
• Oversee the mail handling, product returns and order fulfilment operations.
• Complete client billing and administrative tasks accurately.
• Deliver excellent customer service to both business clients and retail customers.
• Respond to customer and client enquiries by telephone, email and in person.
• Help ensure the branch operates safely, efficiently and compliantly.
• Identify problems, maintain high standards and suggest improvements where appropriate.
• Act as a key holder for the branch.
• Work closely with the UK Operations Manager to ensure the smooth day-to-day running of the branch.

The Type of Person They're Looking For

They're looking for someone who is organised, reliable and enjoys taking responsibility for their work.

You’ll have excellent attention to detail, be highly organised, and take pride in getting things done. Comfortable making day-to-day decisions and solving problems, you’ll consistently deliver work to a high standard.

You’ll enjoy working alongside your colleagues rather than simply supervising from a distance. During busy periods you’ll be happy to jump in and help with operational tasks, supporting the team wherever needed.

You’ll also be confident communicating with customers and clients, providing excellent service and representing the business professionally.

Most importantly, they’re looking for someone with a positive attitude who enjoys being part of a hardworking, supportive team.

You’ll Ideally Have

• Previous team leader experience, or experience taking responsibility within a retail, office, warehouse or operational environment.
• Experience working in a customer-facing role.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Good written and verbal communication skills.
• Competent IT and administrative skills.
• A dependable, proactive and professional approach.
• The confidence to work independently and take ownership of your responsibilities.

What Is Being Offered

• Monday to Friday working no weekends.
• 10:00am 4:00pm hours.
• Permanent position.
• On-site parking.
• A varied role where no two days are the same.
• A friendly and supportive working environment.
• Training and ongoing support.
• The opportunity to develop your team leader skills within a growing business where you'll have genuine responsibility and the chance to make a real contribution.

If you're organised, proactive, enjoy working with people and take pride in doing a job well, we'd love to hear from you.