Office Assistant

Confidential; Birmingham; Sur place; GBP 19 000 - 22 000; Temps partiel

Avantages offerts par ce poste

On-site parking

Training and ongoing support

Friendly working environment

Varied administrative role

Résumé du poste

i 24 Group is seeking an organised, dependable Office Assistant to support daily operations at the Birmingham branch. The role blends administration, customer service and coordination to ensure a smooth, professional service for clients. You will handle enquiries, billing, records and daily tasks with an emphasis on accuracy and timely communication.

The role is desk-based, requires proficiency with online systems, and offers a stable part-time contract with training and a friendly environment.

Qualifications

• Experience in administration, customer service or a similar role.
• Strong organisational and time management skills.
• Excellent attention to detail.
• Clear, professional written and verbal communication.
• Confidence using computers and learning online systems.
• Reliable, proactive approach and a positive attitude.
• The ability to work independently and alongside colleagues.

Responsabilités

• Complete daily administration and maintain accurate client records.
• Respond to customer and business enquiries by telephone, email and in person.
• Process client billing accurately.
• Support administrative tasks relating to mail handling, product returns and order fulfilment.
• Communicate with colleagues to ensure tasks are completed promptly and correctly.
• Follow company procedures and support compliance requirements.
• Resolve routine queries and escrow issues when needed.
• Work closely with the UK Operations Manager to support the branch.
• Act as a branch key holder.

Connaissances

Administration experience

Customer service experience

Organisational skills

Attention to detail

Communication skills

IT/computer skills

Independent working

Proactive attitude

Description du poste

About i 24 Group

Our client i 24 Group operates a range of service businesses across the UK and overseas. Their Birmingham branch provides mail handling, e-commerce returns processing, order fulfilment, and postal and packaging services.
i 24 Group are looking for an organised, dependable and proactive Office Assistant to support the smooth day-to-day running of the branch.

About the Role

This is a primarily desk-based role combining administration, customer service and operational coordination. You ll respond to enquiries, complete client billing, maintain accurate records and help organise daily tasks. Working closely with the branch team and UK Operations Manager, you ll help ensure customers receive a reliable, professional service.

The role would suit someone who enjoys variety, is confident using online systems and takes pride in keeping things organised.

Key Responsibilities

• Complete daily administration and maintain accurate client records.
• Respond to customer and business enquiries by telephone, email and in person.
• Process client billing accurately.
• Support administrative tasks relating to mail handling, product returns and order fulfilment.
• Communicate with colleagues to ensure tasks are completed promptly and correctly.
• Follow company procedures and support compliance requirements.
• Resolve routine queries and escrow issues when needed.
• Work closely with the UK Operations Manager to support the branch.
• Act as a branch key holder.

What i 24 Group is Looking For

• Experience in administration, customer service or a similar role.
• Strong organisational and time management skills.
• Excellent attention to detail.
• Clear, professional written and verbal communication.
• Confidence using computers and learning online systems.A reliable, proactive approach and a positive attitude.
• The ability to work independently and alongside colleagues.

Experience in mail handling, fulfilment or e-commerce would be helpful, but full training will be provided.

What is being Offered

• £14 per hour.
• 5 hours per day, Monday to Friday no weekends.
• A permanent, part-time position.
• On-site parking.
• Training and ongoing support.
• A friendly working environment.
• A varied administrative role within a growing international business.