Part-Time Medical Receptionist - Friendly Front Desk

Biddulph Valley Surgery; Sutton Coldfield; On-site; GBP 12,000 - 18,000; Part time

Job summary

Biddulph Valley Surgery is seeking a friendly Medical Receptionist to join our team on a permanent basis. You will be the first point of contact for patients, providing a welcoming, efficient reception service. The role includes answering calls, booking appointments, maintaining patient records, and supporting the wider practice.

Hours are 14 per week with pattern: Mon 8:00–3:00 and Tue 11:30–6:30. We value confidentiality, professionalism and teamwork in a busy clinical environment, and offer

Qualifications

• Excellent communication and interpersonal skills.
• A caring, empathetic and patient-focused approach.
• Good organisational skills, prioritise tasks and manage a busy workload.
• Ability to remain calm and professional under pressure.
• Good IT skills and confidence with computer systems.
• Ability to work effectively both independently and as part of a team.
• Good attention to detail and ability to follow procedures and instructions.
• Willingness to undertake relevant training and ongoing development.
• Ability to work the advertised hours and provide flexibility to meet the needs of the practice.
• Docman

Responsibilities

• Welcoming patients and visitors in a professional and friendly manner.
• Answering telephone calls and handling patient enquiries efficiently.
• Booking, amending and cancelling appointments.
• Maintaining accurate patient records and safeguarding confidentiality.
• Signposting patients to the appropriate healthcare professional.
• Supporting the wider practice team with admin duties.
• Following practice policies and data protection requirements.

Skills

Communication

Empathy

Organisational skills

Under pressure

IT skills

Team player

Attention to detail

Willing to train

Flexible hours

Tools

Docman

Job description

Biddulph Valley Surgery is seeking a friendly Medical Receptionist to join our team on a permanent basis. You will be the first point of contact for patients, providing a welcoming, efficient reception service. The role includes answering calls, booking appointments, maintaining patient records, and supporting the wider practice.

Hours are 14 per week with pattern: Mon 8:00–3:00 and Tue 11:30–6:30. We value confidentiality, professionalism and teamwork in a busy clinical environment, and offer