Patient-Centered Medical Receptionist

Three Villages Medical Practice; Stourbridge; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Training provided

Job summary

Three Villages Medical Practice in the United Kingdom is seeking a friendly and efficient Receptionist to join our team. You will manage a busy front desk, handle telephone and online queries, and provide a patient-centred service with a positive, professional image at all times.

The role requires 37 hours per week, Monday to Friday with occasional Saturdays. Experience in a GP or primary care setting is desirable, with training provided to new staff.

Qualifications

• Reception experience in primary care or similar
• Ability to multi-task across phone, face-to-face and online
• Knowledge of EMIS Web is advantageous
• Willingness to work 37 hours per week, including Saturdays when required

Responsibilities

• Receive, assist and direct patients to the appropriate service or staff
• Undertake administrative duties to support the smooth operation of the practice
• Greet patients and visitors in person or on the phone in a courteous and professional manner
• Process letters and prescription requests and maintain accurate records
• Coordinate with clinical staff and external providers as needed
• Maintain reception area and stock, ensure confidentiality and data protection

Skills

Strong communication

Confident telephone manner

Attention to detail

Reliability

Proactive

Time management

Work under pressure

Meet deadlines

Flexibility

Tools

EMIS Web

Docman

Microsoft Office

Job description

Three Villages Medical Practice in the United Kingdom is seeking a friendly and efficient Receptionist to join our team. You will manage a busy front desk, handle telephone and online queries, and provide a patient-centred service with a positive, professional image at all times.

The role requires 37 hours per week, Monday to Friday with occasional Saturdays. Experience in a GP or primary care setting is desirable, with training provided to new staff.