Part-Time Medical Receptionist & Admin — Flexible Hours

The Methodist Church in Britain; Stoke-on-Trent; On-site; GBP 12,000 - 18,000; Part time

Job summary

Cambridge House Surgery is seeking a part-time medical receptionist and administrator to join its small team. You will handle front-desk patient contact, manage appointments, process enquiries and prescriptions, and maintain patient records and correspondence.

The role requires excellent communication and patient service skills, with flexibility to cover early starts and late finishes. Training is available for the right candidate, and prior GP experience is a plus.

Qualifications

• Experience working with patients or the public.
• Experience in a GP practice, or readiness to be trained.
• Training available for the right person.
• Nice to have EMIS Web and Docman knowledge.

Responsibilities

• Greet patients and visitors, and communicate professionally with patients, relatives and carers.
• Run the surgery appointment system so patients are directed to the right professional.
• Process general enquiries in person, by telephone and by email, accurately.
• Action practice tasks and workflow comments daily.
• Register permanent and temporary patients.
• Liaise with hospital departments and consultants' secretaries.
• Action repeat prescription requests so they are ready for collection.
• Provide test results as requested and advised by the GP.
• Update patient details so records are correct and accurate.
• Scan clinical and administrative correspondence into patient records and file it promptly.
• Raise service requests with the wider healthcare team.
• Maintain stationery supplies in consulting rooms and reception, and undertake other duties asked by the partners or practice manager.

Skills

Communication

Customer service

Patient contact

GP experience

Job description

Cambridge House Surgery is seeking a part-time medical receptionist and administrator to join its small team. You will handle front-desk patient contact, manage appointments, process enquiries and prescriptions, and maintain patient records and correspondence.

The role requires excellent communication and patient service skills, with flexibility to cover early starts and late finishes. Training is available for the right candidate, and prior GP experience is a plus.