Medical Receptionist - Friendly Front Desk & Admin Pro

NHS Jobs; Yeovil; On-site; GBP 14,000 - 18,000; Part time

Job summary

Penn Hill Surgery is looking for friendly, organised Medical Receptions to join our reception team. The role balances front-d desk duties with a range of admin tasks, offering variety in day-to-day work and the chance to contribute to high-quality patient care.

You will work closely with clinical and admin colleagues to ensure patients receive a professional, compassionate service, while being supported with training and development opportunities in a busy practice setting.

Responsibilities

• Provide a professional, friendly and efficient reception service to patients, visitors and healthcare professionals.
• Answer telephone calls, deal with general enquiries and signpost patients to the most appropriate clinician or service.
• Book, amend and cancel appointments using practice systems.
• Use judgement and communication skills to ensure patients requiring urgent medical attention are managed appropriately in accordance with practice procedures.
• Explain practice services, registration procedures and temporary patient arrangements.
• Maintain accurate patient records using EMIS.
• Check and update patient demographic details as required.
• Process payments for private (non-NHS) services and issue receipts.

Job description

Penn Hill Surgery is looking for friendly, organised Medical Receptions to join our reception team. The role balances front-d desk duties with a range of admin tasks, offering variety in day-to-day work and the chance to contribute to high-quality patient care.

You will work closely with clinical and admin colleagues to ensure patients receive a professional, compassionate service, while being supported with training and development opportunities in a busy practice setting.