Medical Receptionist

Grange Road Surgery; West of England; Sur place; GBP 12 000 - 17 000; Temps partiel

Résumé du poste

Grange Road Surgery in Bishopsworth, Bristol is seeking a part-time Medical Receptionist to welcome patients, answer calls and support the Practice team. The role covers 22 hours per week across specific morning and afternoon slots.

The successful candidate will have strong people skills, good computer literacy and a flexible approach. Experience is an advantage, and training will be provided.

Qualifications

• Excellent people skills with a friendly, professional manner.
• Good computer skills and ability to manage multiple tasks.
• Flexible approach to working and a team player.
• Medical Receptionist experience is an advantage.

Responsabilités

• Receive, assist and direct patients to the appropriate service in a courteous, efficient manner.
• Explain procedures, take new and follow-up appointments, and handle urgent walk-ins when needed.
• Answer calls, divert messages, and update patient records accurately.
• Open and secure premises, assist with patient registration and maintain orderly records.

Connaissances

Teamwork

Communication skills

Confident and assertive

Empathy and care

Organisational skills

Staying calm under pressure

Judgement

Flexibility and adaptability

Computer literacy

Outils

Computer skills

Description du poste

Medical Receptionist Grange Road Surgery, Bishopsworth, Bristol, BS13 8LD A busy and friendly Doctors surgery is looking for a part time medical receptionists to help patients access our services. In a standard week the working hours would be: Monday 08:15 - 13:45 Tuesday 13:30-19:00 Thursday 13:30-19:00 Friday 08:15 - 13:45 Total: 22 hours per week However, we may ask for you flexible at times with holiday and sickness cover. We are looking for a strong team player who enjoys a challenge. If you have excellent people skills, good computer skills and a flexible approach to working, we would love to hear from you. Medical Receptionist experience is a distinct advantage. For more information email: [e-mail] Closing date: 20th November 2026

Skills

• Teamwork - reliable and conscientious
• Communication skills listening and understanding
• Confident and assertive
• Non judgemental and empathetic patient, kind and caring
• Organisational skills - multi tasking and prioritisation
• Keeping calm in stressful situations
• Using judgement
• Flexible and adaptable to change

Job Description

Job Title: Medical Receptionist

Reports to: Operations Manager

HOURS: 22 hours, plus overtime when available

Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities

• Patient services: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork. Communicate clinical results to patients in line with the GP comments Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required.
• Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
• Premises: Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate.