GP Practice Front Desk Assistant - Part-Time, Flexible Shifts

The Methodist Church in Britain; South Shields; On-site; GBP 14,000 - 19,000; Part time

Job summary

Pilgrims Way Surgery, an NHS training practice serving around 9,000 patients, seeks a permanent part-time receptionist for its front desk team. You will be the first point of contact for patients and visitors, handling appointments, signposting callers, repeat prescriptions, email and clerical support.

The role requires prior primary care experience and EMIS proficiency, with the ability to work fixed shifts on Monday, Tuesday and Friday and to cover extra shifts at short notice.

Qualifications

• Previous experience in an NHS GP surgery or primary care.
• Experience using EMIS.
• Proficient with Word, Excel and Windows software.

Responsibilities

• Open and close the practice premises.
• Maintain and operate the appointments system.
• Book appointments, home visits and telephone consultations and signpost callers to the right clinician or service.
• Use digital tools to manage and process patient requests.
• Process incoming and outgoing email.
• Process repeat prescriptions.
• Contact patients, team members and external healthcare providers.
• Provide clerical support to staff (word processing, data entry, filing, photocopying, scanning).
• File and retrieve paperwork.
• Keep patient and practice information confidential.
• Apply practice policies and support equality and diversity.
• Take part in appraisals, training and audits.

Skills

EMIS

Word

Excel

Keyboard skills

Communication

Job description

Pilgrims Way Surgery, an NHS training practice serving around 9,000 patients, seeks a permanent part-time receptionist for its front desk team. You will be the first point of contact for patients and visitors, handling appointments, signposting callers, repeat prescriptions, email and clerical support.

The role requires prior primary care experience and EMIS proficiency, with the ability to work fixed shifts on Monday, Tuesday and Friday and to cover extra shifts at short notice.