Medical Receptionist

Biddulph Valley Surgery; Sutton Coldfield; On-site; GBP 12,000 - 18,000; Part time

Job summary

Biddulph Valley Surgery is seeking a friendly Medical Receptionist to join our team on a permanent basis. You will be the first point of contact for patients, providing a welcoming, efficient reception service. The role includes answering calls, booking appointments, maintaining patient records, and supporting the wider practice.

Hours are 14 per week with pattern: Mon 8:00–3:00 and Tue 11:30–6:30. We value confidentiality, professionalism and teamwork in a busy clinical environment, and offer

Qualifications

• Excellent communication and interpersonal skills.
• A caring, empathetic and patient-focused approach.
• Good organisational skills, prioritise tasks and manage a busy workload.
• Ability to remain calm and professional under pressure.
• Good IT skills and confidence with computer systems.
• Ability to work effectively both independently and as part of a team.
• Good attention to detail and ability to follow procedures and instructions.
• Willingness to undertake relevant training and ongoing development.
• Ability to work the advertised hours and provide flexibility to meet the needs of the practice.
• Docman

Responsibilities

• Welcoming patients and visitors in a professional and friendly manner.
• Answering telephone calls and handling patient enquiries efficiently.
• Booking, amending and cancelling appointments.
• Maintaining accurate patient records and safeguarding confidentiality.
• Signposting patients to the appropriate healthcare professional.
• Supporting the wider practice team with admin duties.
• Following practice policies and data protection requirements.

Skills

Communication

Empathy

Organisational skills

Under pressure

IT skills

Team player

Attention to detail

Willing to train

Flexible hours

Tools

Docman

Job description

Contract: Permanent Hours: 14 hours per week Closing date: 30 November 2026

Working pattern:

• Monday: 8:00am 3:00pm
• Tuesday: 11:30am 6:30pm

Biddulph Valley Surgery is looking for a friendly, organised and enthusiastic Medical Receptionist to join our team on a permanent basis.

As the first point of contact for our patients, you will play an important role in providing a welcoming, professional and efficient reception service. The successful candidate will be approachable, compassionate and able to work well in a busy environment while maintaining confidentiality at all times.

Main duties of the job

• Welcoming patients and visitors in a professional and friendly manner.
• Answering telephone calls and dealing with patient enquiries efficiently.
• Booking, amending and cancelling appointments.
• Maintaining accurate patient records and protecting confidential information.
• Signposting patients to the appropriate healthcare professional or service.
• Supporting the wider practice team with general administrative duties.
• Following practice policies and procedures, including data protection requirements.

About us

Our practice is supported by a friendly, multidisciplinary team of GPs, nurses, healthcare professionals and administrative staff, all working together to deliver an effective and welcoming service for our patients.

As a training and research practice, we are committed to continuous learning, improvement and developing our services to meet the needs of our patients. We are proud to be a Safe Surgery and an accredited Veteran Friendly GP Practice.

We are looking for enthusiastic, reliable and caring individuals who share our commitment to excellent patient care and want to make a positive contribution to our team and the wider community.

Job responsibilities

Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

Qualifications

• Excellent communication and interpersonal skills, with a friendly, professional and approachable manner.
• A caring, empathetic and patient-focused approach, with the ability to treat everyone with dignity, respect and confidentiality.
• Good organisational skills, with the ability to prioritise tasks and manage a busy workload.
• Ability to remain calm and professional when working under pressure and dealing with challenging situations.
• Good IT skills and confidence in using computer systems, with a willingness to learn new software and processes.
• Ability to work effectively both independently and as part of a team.
• Good attention to detail and the ability to follow procedures and instructions accurately.
• Understanding of the importance of confidentiality, data protection and handling sensitive information appropriately.
• Reliable, flexible and punctual, with a positive attitude towards work.
• Willingness to undertake relevant training and ongoing development.
• Ability to work the advertised hours and provide flexibility to meet the needs of the practice.
• Docman

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.