Part-Time Medical Receptionist & Admin (20.5 hrs) – GP Practice

The Methodist Church in Britain; Coalville; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Staff development support

Job summary

The Surgery, a GP practice, is seeking a part-time Receptionist/Administrator to join the front-of-house team in Coalville. The role covers appointment bookings, prescription requests, patient registrations and processing referrals, with hours to be agreed for 20.5 hours per week.

Ideal candidates will have previous GP practice or primary care experience, good IT skills with Microsoft Office, and a patient-focused, confidential approach in line with NHS policies.

Qualifications

• GCSE English and Maths required.
• Strong IT skills including Microsoft Office and electronic clinical systems.
• Excellent verbal and written communication; professional and compassionate approach.
• Good organisation and ability to prioritise workload; accurate work under pressure.
• Maintain patient confidentiality under GDPR and NHS policies; reliable and flexible team member.

Responsibilities

• Welcoming patients and visitors in a professional, friendly and compassionate manner.
• Responding to patient enquiries in person, by telephone and online.
• Booking, amending and cancelling appointments per practice procedures.
• Processing prescription requests and answering prescription queries.
• Registering new patients and maintaining accurate records on the clinical system.
• Typing and processing referral letters and other clinical correspondence.
• Inviting patients for reviews and recalls; liaising with hospitals and other professionals.
• Managing incoming/outgoing correspondence and distributing information to clinical teams.
• Undertaking general administrative and office duties; upholding NHS policies.

Skills

MS Office

Verbal and written comms

Organisation

Customer service

Confidentiality

Reliability & flexibility

Education

GCSE English & Maths

Tools

EMIS Web

Job description

The Surgery, a GP practice, is seeking a part-time Receptionist/Administrator to join the front-of-house team in Coalville. The role covers appointment bookings, prescription requests, patient registrations and processing referrals, with hours to be agreed for 20.5 hours per week.

Ideal candidates will have previous GP practice or primary care experience, good IT skills with Microsoft Office, and a patient-focused, confidential approach in line with NHS policies.