GP Practice Receptionist - Flexible Part-Time

The Methodist Church in Britain; Isleworth; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Company pension

Employee discount

Free flu jabs

Free on-site parking

Job summary

Thornbury Road Centre for Health is seeking a permanent part-time receptionist for its two-partner GP practice. The role focuses on booking appointments, answering calls and emails, greeting patients on arrival, and keeping records up to date on SystmOne.

Shifts are weekday afternoons, with occasional early starts and weekend cover; office-based work. The ideal candidate will have reception, admin or public-facing experience, good IT skills, and strong communication.

Qualifications

• Good standard of education.
• Previous reception, administration or customer service experience.
• Experience dealing with the public.

Responsibilities

• Manage the appointment system by telephone, in person and online.
• Answer calls and deal with patient queries.
• Welcome patients and signpost to services.
• Monitor and respond to the practice generic email.
• Process correspondence and scan documents to patient records.
• Process clinical letters and documentation on SystmOne.
• Register new and temporary patients and maintain demographic details.
• Arrange hospital transport and interpreter services.
• Complete basic referrals under clinician instruction.
• Support patient recalls (e.g., diabetes, CKD).
• Cover opening/closing and staff absence.
• Record significant events and report concerns.

Skills

Verbal communication

Written communication

IT basics

Teamwork

Multitasking

Compassion

Education

Good standard of education

Job description

Thornbury Road Centre for Health is seeking a permanent part-time receptionist for its two-partner GP practice. The role focuses on booking appointments, answering calls and emails, greeting patients on arrival, and keeping records up to date on SystmOne.

Shifts are weekday afternoons, with occasional early starts and weekend cover; office-based work. The ideal candidate will have reception, admin or public-facing experience, good IT skills, and strong communication.