Patient Services & Admin Coordinator - GP Practice

The Methodist Church in Britain; Carnforth; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Full training and support to develop”

Job summary

Lunesdale Surgery is seeking a Receptionist to join the reception and administrative team. The role focuses on greeting patients, answering calls, and managing appointments while maintaining accurate records and upholding patient confidentiality.

The post is around 30 hours per week with one late finish. Training will be provided, and you will be part of a team that supports both patients and staff in a busy rural GP practice.

Qualifications

• Good general education and literacy/numeracy are required.
• Basic IT skills are expected for handling patient records.
• Experience with public or patient-facing roles is advantageous.

Responsibilities

• Welcome patients and handle face-to-face enquiries.
• Answer incoming telephone calls and direct to the appropriate team.
• Book, change and cancel appointments.
• Process various communications (electronic, written, telephone).
• Maintain accurate patient information on the clinical system.
• Respect patient confidentiality at all times.
• Support document management and general admin tasks.
• Provide reception cover and assist colleagues as needed.
• Undertake other appropriate administrative duties.

Skills

Verbal communication

Written communication

Organisation

Prioritisation

Confidentiality

Empathy

Education

General education

Literacy & numeracy

Basic IT skills

Job description

Lunesdale Surgery is seeking a Receptionist to join the reception and administrative team. The role focuses on greeting patients, answering calls, and managing appointments while maintaining accurate records and upholding patient confidentiality.

The post is around 30 hours per week with one late finish. Training will be provided, and you will be part of a team that supports both patients and staff in a busy rural GP practice.