GP Practice Receptionist & Admin – 15 hrs/wk

The Methodist Church in Britain; South Ockendon; On-site; GBP 8,000 - 12,000; Part time

Benefits offered by this job

NHS Pension Scheme membership

Staff car parking

Job summary

Stonehouse Health Clinic is seeking a receptionist and administrator to join a GP practice team. The role covers answering calls, booking appointments, handling patient enquiries, and processing prescriptions and referrals within a supportive multidisciplinary team.

The position is 15 hours per week with the possibility of additional cover during holidays and sickness. Experience with SystmOne is welcome but not essential.

Qualifications

• Experience dealing with patients or the public in a professional manner.
• Experience in a busy environment with competing priorities.
• Experience in administrative and/or reception duties.
• Experience handling telephone enquiries.

Responsibilities

• Answer and manage incoming calls, deal with patient enquiries and contact patients as required.
• Book, amend and cancel patient appointments on the clinical system.
• Process tasks generated by GPs and the clinical team in a timely manner.
• Process prescription requests and referrals in line with procedures.
• Receive and process referral requests from NHS and other healthcare providers.
• Provide a welcoming and professional reception service to patients and visitors.
• Monitor and action generic practice email inboxes.
• Support the registration of new patients and maintain accurate records.
• Maintain patient information in the clinical system with accuracy.
• Liaise with the multidisciplinary team and external organisations as required.
• Maintain patient confidentiality and comply with data protection requirements.

Skills

Customer service

Telephone handling

Data entry

Microsoft Word

Excel

Outlook

Confidentiality

Organisational skills

Education

GCSE English and Maths

Tools

SystmOne

Job description

Stonehouse Health Clinic is seeking a receptionist and administrator to join a GP practice team. The role covers answering calls, booking appointments, handling patient enquiries, and processing prescriptions and referrals within a supportive multidisciplinary team.

The position is 15 hours per week with the possibility of additional cover during holidays and sickness. Experience with SystmOne is welcome but not essential.