Part-Time Insurance Admin Assistant

NFU Mutual; Swaffham, Holt; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Pension scheme

Health Shield membership

Job summary

NFU Mutual is seeking an Administration Assistant in the Swaffham/Holt area to provide high-quality customer service and accurate renewal processing. The role involves maintaining records, handling instructions promptly, and supporting daily branch operations while working within a friendly team.

The position may be full- or part-time with a competitive salary and benefits. You will join a respected insurance business with opportunities for training and development and a pension scheme.

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage workloads and prioritise tasks effectively.

Responsibilities

• Delivering high-quality, fair, and consistent customer service.
• Developing and maintaining positive relationships with customers.
• Processing and issuing renewal documentation accurately and within agreed timescales.
• Managing customer records in line with company and regulatory requirements.
• Handling customer instructions promptly and efficiently.
• Producing correspondence to a high standard.
• Supporting daily branch operations, including filing, stationery management, and workflow coordination.
• Assisting colleagues and providing cover across the team when required.

Skills

Customer service

Communication

Organisation

Tools

MS Word

MS Excel

Outlook

Job description

NFU Mutual is seeking an Administration Assistant in the Swaffham/Holt area to provide high-quality customer service and accurate renewal processing. The role involves maintaining records, handling instructions promptly, and supporting daily branch operations while working within a friendly team.

The position may be full- or part-time with a competitive salary and benefits. You will join a respected insurance business with opportunities for training and development and a pension scheme.