Administration Assistant

NFU Mutual; Holt; In loco; GBP 21.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday

Pension scheme

Health Shield membership

Descrizione del lavoro

NFU Mutual’s Holt agency is seeking an office administrator to deliver high-quality customer service and support day-to-day branch operations. The role focuses on accurate handling of renewal documents, meticulous record-keeping, and proactive customer engagement within a friendly team environment.

The successful candidate will demonstrate excellent communication, strong organisational skills, and the ability to work both independently and collaboratively.

Competenze

• Excellent written and verbal communication skills.
• Strong organisational skills and exceptional attention to detail.
• Ability to manage workloads and priorities effectively.
• Proactive and positive approach to work.

Mansioni

• Delivering high-quality, fair, and consistent customer service.
• Developing and maintaining positive relationships with customers.
• Processing and issuing renewal documentation accurately and within agreed timescales.
• Managing customer records in line with company and regulatory requirements.
• Handling customer instructions promptly and efficiently.
• Producing correspondence to a high standard.
• Supporting daily branch operations, including filing, stationery management, and workflow coordination.
• Assisting colleagues and providing cover across the team when required.

Strumenti

Microsoft Office

Descrizione del lavoro

The roleSalary (dependant on experience)Full Time or Part Time (we would consider 09.30 – 14.30, 5 days per week)Permanent ContractLocation: HoltMonday to Friday 09.00 to 17.00Introduction to NFU MutualNFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.About the AgencyAs a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the North & West Norfolk Agency.About the role:• Delivering high-quality, fair, and consistent customer service• Developing and maintaining positive relationships with customers• Processing and issuing renewal documentation accurately and within agreed timescales• Managing customer records in line with company and regulatory requirements• Handling customer instructions promptly and efficiently• Producing correspondence to a high standard• Supporting daily branch operations, including filing, stationery management, and workflow coordination• Assisting colleagues and providing cover across the team when requiredAbout you: We are looking for someone who demonstrates:• Excellent written and verbal communication skills• Strong organisational skills and exceptional attention to detail• Effective problem-solving and decision-making abilities• The ability to manage workloads and prioritise tasks effectively• The confidence to work independently as well as collaboratively within a team• Competency in Microsoft Office applications, including Word, Excel, and Outlook• A proactive and positive approach to workOur commitment to you:• A supportive and inclusive working environment• Training and development opportunities• The opportunity to build a career within a respected insurance business• A varied and rewarding role within a friendly team• Competitive salary and benefits packageBenefits• A competitive Salary (dependent on experience)• 25 days holiday + Bank Holidays• Pension scheme• Access to Health Shield membership after a successful probationPlease apply in writing with CV and covering letter to: [e-mail] date for all applications: 20/11/26Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.