Insurance Client Adviser

NFU Mutual; Telford; On-site; GBP 75,000 - 85,000; Full time

Benefits offered by this job

Pension contribution

25 Days holiday + Bank Holidays

Free Parking

Job summary

NFU Mutual’s Telford agency seeks an Insurance Client Adviser to deliver first-class service to personal and commercial insurance customers. You will prepare quotations, process policy changes, and support claims and renewals while meeting targets in a collaborative team environment.

We offer a structured training plan, a friendly workspace, and opportunities for development within a growing local business. Monday to Friday, 9am–5:30pm with a competitive salary and benefits package.

Qualifications

• Strong interpersonal and communication skills are essential.
• Ability to build and maintain customer relationships.
• Proactive, able to work independently and as part of a team.

Responsibilities

• Provide new business quotations.
• Handle policy changes and renewals.
• Assist with claims and customer service enquiries.
• Work to targets and deadlines.
• Collaborate with team to deliver excellent service.

Skills

Interpersonal skills

Communication skills

Relationship building

Education

Grade C Maths & English (GCSE level)

Tools

CRM systems

Job description

The roleInsurance Client AdviserCompetitive SalaryFull TimePermanent ContractLocation: TelfordMonday to Friday – 9am – 5.30pmIntroduction to NFU MutualNFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.About the AgencyAs a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.An exciting opportunity has now arisen within the Telford Agency.About the role:As a Client Adviser within our team, you’ll play a key role in the success of an expanding local business by ensuring our customers receive a first-class service.This is a multi-disciplined role handling a wide range of personal and commercial policies and responsibilities include:• Providing new business quotations• Handling policy changes• Handling claims and renewals and providing customers with necessary service and advice• The ability to work to targets and deadlines• A flexible approach and the ability to work as part of a teamAbout you:• A people person with drive, energy, and enthusiasm.• Strong interpersonal skills, communication skills and relationship building abilities.• Pro-active and the ability to work independently.• Experience of and an understanding of the insurance/financial sector is preferrable but not essential.• Strong IT Literacy: experience with Customer Relationship Management Systems is an advantage.• Minimum requirement of Grade C or equivalent in Maths and EnglishOur commitment to you:We offer a professional, hardworking, yet supportive and friendly environment with strong team ethos and ethical practices. To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. Salary is dependent on skills and experience.Benefits:Pension Contribution ~ 25 Days holiday + Bank Holidays ~ No Weekends ~ Free ParkingPlease apply in writing with CV and covering letter to: [e-mail] date for all applications: 26th November 2026Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.