Insurance Admin & Renewal Support Specialist

NFU Mutual; Holt; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Health Shield membership

Job summary

NFU Mutual’s Holt agency is seeking an office administrator to deliver high-quality customer service and support day-to-day branch operations. The role focuses on accurate handling of renewal documents, meticulous record-keeping, and proactive customer engagement within a friendly team environment.

The successful candidate will demonstrate excellent communication, strong organisational skills, and the ability to work both independently and collaboratively.

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational skills and exceptional attention to detail.
• Ability to manage workloads and priorities effectively.
• Proactive and positive approach to work.

Responsibilities

• Delivering high-quality, fair, and consistent customer service.
• Developing and maintaining positive relationships with customers.
• Processing and issuing renewal documentation accurately and within agreed timescales.
• Managing customer records in line with company and regulatory requirements.
• Handling customer instructions promptly and efficiently.
• Producing correspondence to a high standard.
• Supporting daily branch operations, including filing, stationery management, and workflow coordination.
• Assisting colleagues and providing cover across the team when required.

Tools

Microsoft Office

Job description

NFU Mutual’s Holt agency is seeking an office administrator to deliver high-quality customer service and support day-to-day branch operations. The role focuses on accurate handling of renewal documents, meticulous record-keeping, and proactive customer engagement within a friendly team environment.

The successful candidate will demonstrate excellent communication, strong organisational skills, and the ability to work both independently and collaboratively.