Insurance Adviser

NFU Mutual; Welshpool; On-site; GBP 23,000 - 29,000; Full time

Job summary

NFU Mutual is seeking an Insurance Adviser to join our Maldwyn Agency. You will handle enquiries, provide quotations and carry out insurance transactions with a proactive, customer-focused approach.

You will maximise inbound sales, cross-sell to clients and support renewal retention, using a confident telephone manner. Flexibility to work across our Newtown, Llanfair Caereinion and Welshpool offices is essential.

Qualifications

• GCSEs Maths and English at grade C or equivalent.
• Experience in customer service and sales is preferred.
• Strong telephone manner and a flexible, people-oriented approach.

Responsibilities

• Handle inquiries and provide insurance quotations with a proactive attitude.
• Undertake insurance transactions and general sales tasks.
• Maximise inbound sales opportunities and cross-sell to existing clients.
• Assist with renewal retention and provide cover at various office locations (Newtown, Llanfair Caereinion, Welshpool).

Job description

Job Details

Starting Salary: £26,000 increasing incrementally as competencies are gained.

Full Time | Permanent

Location: Welshpool/Newtown/Llanfair Caereinion

Working Week: Monday to Friday. 9am – 5pm (37.5 Hours)

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Maldwyn Agency.

About the role

As an Insurance Adviser within our small but growing team, you will play a key role in the success of an expanding local business, contributing to the smooth running of the office and ensuring the customer is at the heart of everything we do. Providing exceptional customer service, you will handle enquiries, provide insurance quotations and undertake insurance transactions and general sales tasks with a ‘can-do’ proactive attitude. You will also maximise inbound sales opportunities, cross selling to existing clients and assisting with renewal retention by using your excellent telephone manner to make the most of every call. We have offices in Newtown, Llanfair Caereinion and Welshpool and depending on the needs of the business you may be required to provide cover at any of our office locations.

About you

Qualified to Maths and English GCSE Grade C or equivalent is essential. The chances are, you’ll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people orientated approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team. The ability to work confidently with Microsoft 365 programmes and a flexibility as to location is essential.

Our commitment to you

• full training in a friendly and supportive environment
• holiday allowance of 20 days per year (increasing according to length of service) plus Bank Holidays
• genuine opportunities for career development within a growing business

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.