Renewals Assistant — Hybrid, Customer‑Focused Admin

NFU Mutual; Newtown, Welshpool; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

20 days holiday per year

Bank holidays

Career development opportunities

Job summary

NFU Mutual is seeking an Advised Renewals Assistant for its Maldwyn Agency in Wales. The role is full-time and office-based with hybrid working across Newtown, Llanfair Caereinion and Welshpool. 37.5 hours, Monday to Friday, 9am–5pm, starting salary £26,000.

You will book renewal review appointments and ensure all necessary documents are prepared and sent within timescales. The ideal candidate has Maths/English GCSE C or equivalent and strong organisational and communication skills.

Qualifications

• Maths and English GCSE Grade C or equivalent is essential.
• A good telephone manner and a flexible approach are important.

Responsibilities

• Book advised renewal review appointments for our Agents.
• Ensure all required documentation is prepared for reviews.
• Follow up after reviews to ensure actions are completed and documents reissued.
• Provide cover at Newtown, Llanfair Caereinion or Welshpool as needed.

Skills

Communication skills

Organisation

Deadline management

Education

GCSE Maths and English

Tools

Microsoft 365

Job description

NFU Mutual is seeking an Advised Renewals Assistant for its Maldwyn Agency in Wales. The role is full-time and office-based with hybrid working across Newtown, Llanfair Caereinion and Welshpool. 37.5 hours, Monday to Friday, 9am–5pm, starting salary £26,000.

You will book renewal review appointments and ensure all necessary documents are prepared and sent within timescales. The ideal candidate has Maths/English GCSE C or equivalent and strong organisational and communication skills.