Administration Assistant Swaffham

NFU Mutual; Swaffham, Holt; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Pension scheme

Health Shield membership

Job summary

NFU Mutual is seeking an Administration Assistant in the Swaffham/Holt area to provide high-quality customer service and accurate renewal processing. The role involves maintaining records, handling instructions promptly, and supporting daily branch operations while working within a friendly team.

The position may be full- or part-time with a competitive salary and benefits. You will join a respected insurance business with opportunities for training and development and a pension scheme.

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage workloads and prioritise tasks effectively.

Responsibilities

• Delivering high-quality, fair, and consistent customer service.
• Developing and maintaining positive relationships with customers.
• Processing and issuing renewal documentation accurately and within agreed timescales.
• Managing customer records in line with company and regulatory requirements.
• Handling customer instructions promptly and efficiently.
• Producing correspondence to a high standard.
• Supporting daily branch operations, including filing, stationery management, and workflow coordination.
• Assisting colleagues and providing cover across the team when required.

Skills

Customer service

Communication

Organisation

Tools

MS Word

MS Excel

Outlook

Job description

# Administration AssistantLocation: SwaffhamJob reference: ANEE02138Closing date: 20th November 2026## The role**Salary (dependant on experience)** **Full Time or Part Time (we would consider 09.30 – 14.30, 5 days per week)** **Permanent Contract** **Location: Holt** **Monday to Friday 09.00 to 17.00** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. **About the Agency** As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the North & West Norfolk Agency. **About the role:** • Delivering high-quality, fair, and consistent customer service • Developing and maintaining positive relationships with customers • Processing and issuing renewal documentation accurately and within agreed timescales • Managing customer records in line with company and regulatory requirements • Handling customer instructions promptly and efficiently • Producing correspondence to a high standard • Supporting daily branch operations, including filing, stationery management, and workflow coordination • Assisting colleagues and providing cover across the team when required **About you:** We are looking for someone who demonstrates: • Excellent written and verbal communication skills • Strong organisational skills and exceptional attention to detail • Effective problem-solving and decision-making abilities • The ability to manage workloads and prioritise tasks effectively • The confidence to work independently as well as collaboratively within a team • Competency in Microsoft Office applications, including Word, Excel, and Outlook • A proactive and positive approach to work **Our commitment to you:** • A supportive and inclusive working environment • Training and development opportunities • The opportunity to build a career within a respected insurance business • A varied and rewarding role within a friendly team • Competitive salary and benefits package **Benefits** • A competitive Salary (dependent on experience) • 25 days holiday + Bank Holidays • Pension scheme • Access to Health Shield membership after a successful probation Please apply in writing with CV and covering letter to: simon\\[e-mail] **Closing date for all applications: 20/11/26** **Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**