Insurance Sales & Service Adviser — Hybrid Role

NFU Mutual; Bishop Sutton; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid work option

25 days annual leave + bank holidays

Free parking

Job summary

NFU Mutual in Bishop Sutton is seeking a Sales & Customer Service Adviser to join our team. You will handle home, motor and personal policies, respond to calls and emails, quote insurance, and introduce customers to our financial services.

Full training is provided. You will work 35 hours per week, Monday to Friday 9am-5pm, with one hybrid day per week after probation.

We offer a starting salary up to £28,000, 25 days holiday plus bank holidays, and ongoing development through NFU Mutual learning.

Qualifications

• Experience in an office environment.
• Confident telephone manner with customer service experience.
• Proficient with computer systems and common software.
• Ability to learn quickly and follow training.
• Excellent communication, able to explain insurance terms clearly.

Responsibilities

• Make mid-term changes to customers’ home, motor and other personal policies.
• Handle incoming calls and correspondence.
• Quote for home and motor insurance, and sell our award-winning cover.
• Introduce customers to our financial services.
• Take first notification of household claims.
• Process accounting transactions.

Skills

Office experience

Telephone manner

Customer service

Computer literacy

Insurance terms explanation

Tools

Microsoft CRM

Policy Centre

Outlook

Word

Job description

NFU Mutual in Bishop Sutton is seeking a Sales & Customer Service Adviser to join our team. You will handle home, motor and personal policies, respond to calls and emails, quote insurance, and introduce customers to our financial services.

Full training is provided. You will work 35 hours per week, Monday to Friday 9am-5pm, with one hybrid day per week after probation.

We offer a starting salary up to £28,000, 25 days holiday plus bank holidays, and ongoing development through NFU Mutual learning.