Part-Time Housing & Tenancy Support Officer

Places for People; Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Pension with matched contributions up

Bonus scheme 2%

36 days holiday (pro rata)

Healthcare cashback plan

Wellbeing support and EAP

Gym membership

Life Assurance

Job summary

Places for People is seeking a part-time Housing Officer to deliver a customer-focused housing management service across a regional patch, taking ownership of tenancy and neighbourhood issues and finding practical solutions for our customers. You will inspect communal areas, manage antisocial behaviour, tenancy breaches and safeguarding, while supporting tenants to sustain their tenancies.

This role is part-time (21.75 hours/week) over 3 days (Mon-Fri), with working arrangements aligned to our

Qualifications

• Experience in housing management across rented tenures with understanding tenancy law.
• Experience delivering housing/tenancy/neighbourhood management services within a customer-focused organisation.
• Experience managing housing-related issues such as anti-social behaviour, tenancy breaches, safeguarding or tenancy sustainment.
• Existing local connections with external partners or ability to develop strong relationships with partner organisations.
• A CIH Housing Certificate would be an advantage and/or the desire to work towards the qualification.
• A valid full driving licence and access to a vehicle.

Responsibilities

• Deliver a customer-focused housing management service across a regional patch, taking ownership of tenancy and neighbourhood issues and finding practical solutions for our Customers.
• Regularly inspect communal areas, manage cases of anti-social behaviour and tenancy breaches, support customers to sustain their tenancies and help ensure our communities remain safe and well maintained.
• Oversee service charge budgets for the schemes you manage, work closely with internal teams and external partners, and identify and support vulnerable Customers through safeguarding procedures.

Skills

Housing management

Customer service

Anti-social behaviour

Driving licence

Education

CIH Housing Certificate

Tools

Microsoft Word

Excel

PowerPoint

Teams

Outlook

Job description

Places for People is seeking a part-time Housing Officer to deliver a customer-focused housing management service across a regional patch, taking ownership of tenancy and neighbourhood issues and finding practical solutions for our customers. You will inspect communal areas, manage antisocial behaviour, tenancy breaches and safeguarding, while supporting tenants to sustain their tenancies.

This role is part-time (21.75 hours/week) over 3 days (Mon-Fri), with working arrangements aligned to our